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Questions tagged [freshdesk]

Questions about Freshdesk API, SSO Integration with Freshdesk accounts, customising Freshdesk account's support portals and developing apps on Freshdesk Marketplace.

Questions about Freshdesk API, SSO Integration with Freshdesk accounts, customising Freshdesk account's support portals and developing apps on Freshdesk Marketplace.

121 questions
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What am I doing wrong in this multipart request?

I am trying to send a multipart request to freshdesk api and testing on postman. The server is returning { "message": "Internal Server Error: Bad Request" } Code is listed below, @Controller("/freshdesk") public class FreshdeskController { …
Mayank Pant
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Freshdesk API Create note with attachment throwing validation error

use GuzzleHttp\Client; function insert_freshdesk_note($ticketId, $content, $attachments=null) { if(is_null($content)) { return false; } $url = 'https://mydomain.freshdesk.com/api/v2/tickets/'.$ticketId.'/notes'; $method =…
Shwetank
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Google Apps Scripting Issue

1) I am trying to create a complete script that will take input data from a google form/google sheet and use the top row as as field names for a Freshdesk ticket while taking the last row (most current) as the data to input as the ticket data .. 2)…
BW1234
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Update contact image Freshdesk API with powershell

Trying to update contacts in Freshdesk with Powershell and simple updates of fields work great. Now I'd like to update the conatacts avatar/image but struggling with multipart/form-data. I'm using Powershell 7 Core. this is the code so far # Set…
SuperDOS
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SSIS - REST API for Freshdesk

I tried searching something here but nothing seems to fit my need. I created an SSIS package that runs a report -> Attaches it to an email and send it to a bunch of people, many times (different recipients, different files). Due to Zapier…
Polymar
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Freshdesk Sample Payload array of objects

I had this code that works if simple string is called $(document).ready( function() { app.initialized() .then(function(_client) { var client = _client; client.events.on('app.activated', function() { …
Martney Acha
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Trigger Twilio Flow form Freshdesk Automation webhook

I need to trigger Twilio Flow Rest API via a webhook that freshdesk have on the automation feature. Twilio Flow I configure the automation with webhook service: https://webhook.site and i received the data. Freshdesk Automation Webhook…
Luis OFarrill
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Is there any way to add "description" column in custom reports (for ticket)

I want to add description column in custom reports.
Dhananjay Deshmukh
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Can i hide a div without a class or id? (Freshdesk)

I'm creating a support site with Freshdesk. Now i have a problem that there is an empty bar under my footer. I find out that this is because of a div that is nowhere to be found in my own code. this div has no class and no id and is not in another…
WimTH
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Freshdesk - init after timeout

how to init Freshdesk online chat widget after 5 seconds? settimeout(function(e) { function initFreshChat() { window.fcWidget.init({ token: "token number", host: "https://wchat.freshchat.com" }); } …
Adam Řezníček
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Solution article not updating using FresDesk API "PUT" method

I am using C# to create a program that will automatically update a Freshdesk solution article but when I run my code, it runs through without exception but doesnt update the article. Can anyone tell me where im going wrong? apiPath =…
abuscaglio
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Is there any way to render freshservice app on portal pages (Requesters view)

My Requirement is 1. User will type subject. 2. On the basis of subject, I want to call third party rest API (Currently being blocked by CORS. even the jsonp request is also not working) 3. I want to set some field values on form according to the…
Dhananjay Deshmukh
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How do I create a ticket with an attachment using freshdesk api?

I am using freshdesk and i'm trying to send a ticket with an attachment using API. I managed to create tickets with and without custom fields basing from their sample codes, but i'm having trouble creating a ticket with attachments in it. I don't…
kitmin
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How to authenticate Freshdesk API in Zapier webhook?

I'm calling the Freshdesk API to update a ticket by adding tags. I'm having trouble authenticating the call. I have encoded username and password to base64(using an external tool). I've tried the following: Basic Auth: In Zapier's BasiAuth field,…
SanSolo
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Can't insert new lines on json

I am using the Fresdesk API to create tickets on my Django application. The integration is working perfectly, however, when I try to user the code \n to create new lines in the ticket, nothing appears on the support page at Freshdesk. An example is…
Matheus Sant'ana
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