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Questions tagged [freshdesk]

Questions about Freshdesk API, SSO Integration with Freshdesk accounts, customising Freshdesk account's support portals and developing apps on Freshdesk Marketplace.

Questions about Freshdesk API, SSO Integration with Freshdesk accounts, customising Freshdesk account's support portals and developing apps on Freshdesk Marketplace.

121 questions
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Freshdesk: Automating 'score' emails

Background: I have little coding experience (not API savvy) and would preferably use an automation tool for this but hope for some guidance in the best way to complete the task. ' We need to send a 'response' (number of emails sent by an agent)…
Zee
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SSL problem with WS call in play framework

I am locked with a problem to call Freshdesk API from my Play 2.6 application, I created a library to do it using Retrofit and another class to do the same using Play WS but each option fails when I launched the process inside my Play application. I…
fjtorres
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Accent mark issue with Freshdesk/Freshchat

I have implemented Freshchat following the documentation at https://developers.freshchat.com/. This is for a website that is in Spanish. In my code, I have used this block that includes accent marks because the text is in Spanish: channel_response:…
Jaime Montoya
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From Freshdesk, how to login to Jira app using oauth

I log into Jira via Google Account, which I believe is oAuth. Without a specific username and password, how do I use the Jira app inside Freshdesk? I'd prefer a solution other than creating another email address, creating a new admin…
Brian Myers
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Freshdesk API : types of a ticket

I have a problem. How can I get available types of tickets and type of certain ticket to make field to update type through API ? When I get info about a ticket I get this just as plain text
Dmitry Panov
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Change json values

Is it possible to change the value in a json file. Little bit of background ground I'm able to pull ticket data from Freshdesk using their api. The status of the ticket comes down as a number. So for example a "open" ticket would have a value of 2.…
Justin Merwin
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Enable and Disable textboxes in Powershell

I'm trying to enable textboxes in my form only if the field prior has been completed. I'm stuck as I can still enter information in my subject textbox even though the combo box before it is empty. Everything I'm finding is how to disable a button…
Justin Merwin
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Reset Powershell Form after User Submits Request

How can I get a form to reset/close after the user has successfully submitted their request? I'm testing using Powershell ise and the script never closes until I actually X out. Here are my current functions. My form is working like it should thanks…
Justin Merwin
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PHP Webhook Receiver not receiving data from Freshdesk

I'm not a PHP programmer but I have successfully gotten webhooks working with CaptainForms and Formstack before thanks to alot of research and reading. However, I'm having a hard time getting my webhook file to work in FreskDesk. I've attempted to…
Mr. KT
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Freshdesk JIRA integration using webhook

I am trying to create ticket in freshdesk whenever I update a jira ticket. I setup a webhook for jira and calling freshdesk API to add ticket there. my problem is when I update ticket it jira it'd triggering my webhook and create a ticket in…
Unnikrishnan
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Google app api with freshdesk api error

On using the freshdesk api from google app script getting an error "{"code":"invalid_content_type","message":"Content-Type header is set to . It should be set to application/json"}" The code used for this function hd_getTickets(){//using v2 var…
Rohan Sharma
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Data Storage record not found Freshdesk

I´m trying to use Data Storage functionality of Freshdesk and it returns an error. I´m following this example. My code to store the data is: var ticket = domHelper.ticket.getTicketInfo().helpdesk_ticket; var dataTicket = { 'ticketId':…
Marcelo Araujo
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Integrate freshchat with my ionic 3 application

I want to integrate FreshChat with my Ionic 3 application. FreshChat currently doesn't have any support for cordova. Is there any way i can use FreshChat web messenger. I tried importing the script in my index.html and tried to access the…
Deepak
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Liquid markup strip out content

With Liquid markup, is it possible to strip out content between two placeholders. For example let's say I have this content in a forum post: This is my forum post. [[This is text I don't want to output in my forum post]] Is there a way I could use a…
user3513237
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Freshdesk API (jquery fetch ticket example) clickable link after ajax call

The sample code below is the jquery example provided from Freshdesk (https://github.com/freshdesk/fresh-samples). I plug in my url and api key and it works. I want to customize this so that when the Read button is pressed the json object data that…
Adam
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