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Questions tagged [freshdesk]

Questions about Freshdesk API, SSO Integration with Freshdesk accounts, customising Freshdesk account's support portals and developing apps on Freshdesk Marketplace.

Questions about Freshdesk API, SSO Integration with Freshdesk accounts, customising Freshdesk account's support portals and developing apps on Freshdesk Marketplace.

121 questions
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Validation failed error when inserting/updating Contact into Freshdesk using SQL

I want to update an existing Contact in Freshdesk via API using Invantive Control for Excel Cloud All. Invantive Control raises a validation error that email address and phone should be unique: Validation failed duplicate_value: email. It should be…
H Jansen
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Error invalid_value on Freshdesk when inserting contact persons from Exact Online

In a Freshdesk testing environment, the following SQL statement copies all contact persons involved with a sales order from Exact Online to Freshdesk: insert into contacts@freshdesk ( name , address , phone , email ) select delivery_account_name , …
H Jansen
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2 answers

Using Freshdesk API from Swift 2.2

I'm trying to retrieve all tickets from FreshDesk using their API from a Swift 2.2 program (Here's the API) The following curl works: curl -v -u myEmail@example.com:myPassword -X GET 'https://mydomain.freshdesk.com/api/v2/tickets' and I've created…
Jon Cook
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Trying to create a ticket using freshdesk API in postman

I am trying to create a ticket using the freshdesk api (https://freshdesk.com/api#create_ticket) in Postman. I have used the following: https://companyname.freshdesk.com/helpdesk/tickets.json { "helpdesk_ticket": { "description": "Details about…
Anand Rajagopal
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Freshdesk API to Postgresql Table Issue

I am trying to take ticket details from an API and pipe them into a Postgres table, since the API has pagination, I have a function looping to continue grabbing tickets and updating the table with them until there are no more tickets to grab. import…
Anna Bodily
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FreshWorks: Initiate a topic conditionally on FreshChat

I'm trying to set up FreshChat Topics and I'm lost. I need the front end to send a few params (user type, screen) to the server through an API. Using these params I need to decide which topic to initialise. But I'm not sure how topics can be…
Zephyr
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react-native Cannot find cannot find symbol Freshchat after upgrading react-native-freshchat-sdk

I upgraded freshchat from "react-native-freshchat-sdk": "^2.6.4" to "react-native-freshchat-sdk": "^4.0.3" and tried running the android app but the build failed with error Compatible side by side NDK version was not found for android.ndkVersion…
Anjayluh
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Freshdesk backfill sync into Azure SQL Server

What are the best methods for Syncing data from Freshdesk to Azure SQL Server? I have tried methods such as Logic Apps, FiveTran, Rubber Stack, Automate.io, and Skyvia (Which worked for getting the data in but had rate limit issues). I am open to…
Data Stef
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Fresh desk Language localization not working

I implemented fresh desk SDK successfully but when I'm changing language in-app it does not update on the chat screen. it works if I'm changing device language. Fresh desk:…
raj motivaras
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Triggering Apache Airflow's data pipeline using an external event in Freshdesk?

I have created a data pipeline in Airflow which helps to update the tickets in Freshdesk whenever some values are change in the tickets during business hours. My logic for updatding the ticket is working fine, but I want to make the trigger the dags…
peerpressure
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How to integrate FreshDesk in Ionic application on a specific page?

I am working on an Ionic application and want to integrate FreshDesk into a page. I have tried adding the below code under the Head tag. Can anyone please help on this?