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Questions tagged [freshdesk]

Questions about Freshdesk API, SSO Integration with Freshdesk accounts, customising Freshdesk account's support portals and developing apps on Freshdesk Marketplace.

Questions about Freshdesk API, SSO Integration with Freshdesk accounts, customising Freshdesk account's support portals and developing apps on Freshdesk Marketplace.

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Add note with attachments on Freshservice Ticket with Python

I am trying to add a note with an attachment to a Freshservice ticket using python but it is not working. Below is my code: # * Construct the Freshservice URL fresh_service_url = VALUE_URL_BASE_FRESHSERVICE_NOTE.format( self.domain, …
Mervin Hemaraju
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FreshDesk widget not switching between the freshDeskAdmin and the freshDesk API in Next.js

I am trying to load a FreshDesk widget in a Next.js app, but the widget is not switching between the freshDeskAdmin and the freshDesk API when I pass a prop to the component. I have imported the useConfig hook, which contains my env variables and I…
Jakub
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Unable to use irregular column names from source table in dbt

We are using a table TABLE_NAME as a source for a dbt snapshot run and this table has few columns named 'abc[l2]' and 'xyz[l1]' in it. Now, since the column name itself has square brackets '[]', we are getting the below error while trying to run an…
Programmeur
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Freshdesk API: Attach dataurl as file using PHP and CURL

I'm trying to create a ticket in Freshdesk with a screenshot as an attachment. Screenshot is captured in a canvas and converted to dataurl. And I'm using the following code to pass it to the Freshdesk API (V2) $data = [ "description" =>…
Aneeez
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Freshdesk CURL API POST says invalid Body

API Ref: https://developers.freshdesk.com/api/#tickets I am able to run 'GET' requests without issue, my only issue is with POST. Here is my code: ##Formatting $FDJType = '"type":'+$FDType $FDJReqEmail = '"email":'+$FDReqEmail $FDJSubject =…
Technoob1984
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Is it enough secure to send the file (public link to file) with GUID contained in the link?

I would like to integrate sending files (from server to customer) via Freshdesk Freshchat. I see that this is done something like this using API https://developers.freshchat.com/api: { "actor_type": "agent", "actor_id": "...", "message_type":…
Hopeless
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Freshdesk Webhook - Get data from subject to populate a custom field

Has anyone tried to get a string from a ticket subject and populate a custom field using Webhooks on Freshdesk? I am trying to get a reservation number that starts with the letter 'R' and put it on a custom field. Example code: