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Questions tagged [freshdesk]

Questions about Freshdesk API, SSO Integration with Freshdesk accounts, customising Freshdesk account's support portals and developing apps on Freshdesk Marketplace.

Questions about Freshdesk API, SSO Integration with Freshdesk accounts, customising Freshdesk account's support portals and developing apps on Freshdesk Marketplace.

121 questions
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Integration of angular based web application with Freshdesk

WE have our current Angular based SPA application which we would like to integrate within Freshdesk ticketing system. It would be like a IFRAME on ticket page which will render our application and agent who is working on ticket can use our…
user2030613
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Freshdesk api call returning limited number of tickets

I'm trying to fetch ticket details using requests library of python. Here is the command. r = requests.get("https://"+ domain +".freshdesk.com/api/v2/tickets?updated_since=2015-01-19T02:00:00Z", auth = (api_key, password)) But, I'm just getting…
Shiv Rajawat
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Sort list by datetime property within object in Liquid Markup

I'm trying to sort recent articles on a particular folder on Freshdesk. As far as I can tell the article has a "created_on" property that is of 'date/time' type (see "article.created_on"…
Dunnow
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How to update a param value using Freshdesk Serverless App on Ticket Create

In freshdesk server-less app when we make callbacks onTicketCreate() how to update a param value in the payload args["data"]? Use case : Based on some logic I need to update the args["data"]["ticket"]["some param"] value.
Soumyo Dey
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Setting a drop-down default via JavaScript not working

I'm trying to set two drop-downs on our Freshdesk form to a specific value automatically. I've gotten one drop-down to behave, but the using the same code isn't affecting the second drop-down (values have been changed, not literally the same…
Juice
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Auto Locate Button on Powershell Form

Is it possible to have the "OK" button on this form always located at the bottom right? Full disclosure the code was acquired from a quick Google Search. What I'm trying to accomplish is I have this(below) secondary form launched from a button click…
Justin Merwin
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Create user using freshdesk PHP api

I'm implementing freshdesk API's for one of my project. Using freshdesk PHP API I tried to create new user but i'm getting internal server error when I run the code in postman plugin and i'm using SLIM framework for my project. Please check my below…
user9662188
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Using Freshdesk API with powershell

I created a powershell form for users to submit ticket requests. I'm trying to have it send to freshdesk using their api. Below is the following code I've pieced together from various forums. I keep getting the error "request body has invalid json…
Justin Merwin
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Hotline to Freshchat Migration iOS Crash

I was using Hotline in my app and recently I moved to Freshchat SDK. I followed the exact steps available on https://support.freshchat.com/support/solutions/articles/229394-freshchat-ios-sdk-swift-3-integration It works if I fresh install the app…
Pooja
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How to use Freshdesk API to create a new ticket with custom fields using javascript

I have a function that is fired when the user clicks "submit" on a form. Everything will get submitted to freshdesk except for custom_fields. I'm using Angular 1.4 with controller so ctrl is my controller. Here's my code: function postTicket()…
astanley86
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Freshdesk API add ticket with attachment

I want to add a ticket with an attachment to Freshdesk via the API. I know how to add a ticket without an attachment, and it's working fine. However, I don't know how to add a ticket with an attachment. I want to do this with JSON. I tried something…
SuperMario45
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Create new user using the Freshdesk API in PHP

This is my code: $contact_data = json_encode(array( "name" => "Jimmy Jimmy", "email" => "jimmy@example.com", "phone" => "555-555-555", "mobile" => "312-312-213" )); $url =…
Attila Naghi
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RedMine Create Issue Containing HTML through API

I have a webhook which automatically opens tickets from our customer support software Freshdesk in Redmine. The description from the support software is sent containing plain HTML. When passing this to the Redmine API to create an issue, the…
L. Young
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Choose different division of Exact Online when using distributed query with Invantive SQL

I have a set of SQL statements using distributed option of Invantive SQL that extract shipped goods information from Exact Online and create for each serial number shipped a ticket in Freshdesk, together with the consumer as a contact. This works…
H Jansen
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Freshdesk email command

I have created a freshdesk account and support also. If I send an email to create a new ticket it won't create a ticket with this code: Mt delemeter is @Simonsays My email body is @Simonsays "status":"pending", "priority":"medium", "agent":"Test…
Shuaib
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