Add note with attachments on Freshservice Ticket with Python

Question

I am trying to add a note with an attachment to a Freshservice ticket using python but it is not working.

Below is my code:

    # * Construct the Freshservice URL
    fresh_service_url = VALUE_URL_BASE_FRESHSERVICE_NOTE.format(
        self.domain,
        self.ticket['id']
    )


    # * Make the API call to get the ticket details
    response = requests.post(
            fresh_service_url, 
            headers={
                "Content-Type": "multipart/form-data",
                "Authorization": f"Basic {api_key}"
            },
            files = [
                ('attachments[]', ('test.txt', open("test.txt", 'rb'), 'text/plain')),
            ]
        )

    # * Log the freshservice response
    logging.info(f"fs note response: {response.text}")

    # * Checks if update is successfull
    if response.status_code != 201:
        raise FreshserviceException(f"The note couldn't be added to ticket {self.ticket['id']}: {response.text}")

However, when running it, I am getting the below error:

File ".../freshservice_ticket.py", line 62, in add_note_with_attachments
raise FreshserviceException(f"The note couldn't be added to ticket 
{self.ticket['id']}: {response.text}")
models.exceptions.FreshserviceException: 
The note couldn't be added to ticket 777: {"description":"Validation failed","errors":[{"field":"--4bae5bb5c9d1b1a219beff9e504009d4\r\nContent-Disposition: form-data; name","message":"Unexpected/invalid field in request","code":"invalid_field"}]}

Can someone please help me ?

Add note with attachments on Freshservice Ticket with Python

0 Answers0