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Questions tagged [zendesk-api]

For questions related to Zendesk's REST API.

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182 questions
2
votes
0 answers

Getting Email: cannot be blank on Zandesk requests api

I am trying to send anonymous Zendesk ticket on React Native app using fetch: export const sendZendeskTicket = async (description, email, name) => { let body = { "request": { "requester": { …
Anton A.
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2 answers

How to pass html content in zendesk using node-zendesk

I using node-zendesk package to create ticket on zendesk platform. It has created the ticket successfully on the zendesk platfrom. But unable to send the html content through below code. So how to pass the html content on the zendesk api. var ticket…
Anees Saifi
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2
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1 answer

How to open the concrete article in Zendesk Widget?

Is it possible to open the concrete article using Help Center API in Zendesk Widget? When user clicks on some label, I would like: Open Zendesk widget. Fill the placeholder with the clicked label text. Load and show the article that contains…
blackhard
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2
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1 answer

Zendesk SDK Swift iOS JWT Authentication failed

I'd added the Zendesk SDK to an iOS Project built using Swift, the Zendesk API authenticates vs my own auth service generating a JWT token. The authentication seems to work fine since the information of the users using the Support chat is shown in…
Jorge Vicente Mendoza
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2
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3 answers

Using ChatSDK with Zendesk iOS Swift

I am updating ZDCChat to ChatSDK. I am facing an issue right now. Every time I come to chat screen Chat.accountProvider?.observeAccount this observer tells me that No Agent Available. But agent is available with me on my browser. Second thing is…
Saad Ullah
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2
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0 answers

Error in sending data from Zendesk to External API using Trigger

I have been using Zendesk to create tickets for user queries and I need to have the ticket status tracking in my own server. I have integrated Zendesk Trigger for the same but i am not getting any callbacks from Zendesk. I configured to get ticket…
Kanagalingam
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0 answers

Zendesk SDK for iOS

I want to create a custom UI for raising Ticket and sending it to Zendesk using their API and use their API to show the list of Tickets raised. Can we use Custom UI for raising Ticket and Support UI of Zendesk for listing the raised Tickets?
Suhas G
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2 answers

When uploading a file with cURL the file gets modified with header information

When uploading a file using cURL, I'm finding the file on the remote side is getting modified and header information gets dumped into the file. I suspect this is something in my header info, but I'm lost beyond that. I'm trying nearly anything.…
Paul Michael
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2
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1 answer

How do I use the "reply_time_in_minutes" metric?

I've been trying to retrieve data on the reply time of my agents through the Zendesk API. However, every time I use the given metric "reply_time_in_minutes" I get a KeyError. Does anyone have suggestions on what I should do? import requests # Set…
snnr
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1 answer

How to get only solved tickets using Zendesk v2 API

I have been looking for hours now, however I cannot find a simple way (or any way) to get a ticket by ID or tickets by tag. Currently, because I cannot find the above, I am checking each ticket individually to see if its solved. There must be a…
confusedMind
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1 answer

Saving Data from JSON api to Ruby on Rails DB

I'm having a surprising amount of difficulty saving data imported from Zendesk's API into a rails DB. I'm using the following code to iterate and create users; while the data is present in the file, nothing is being saved. This is the code I'm using…
sunkencity999
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0 answers

iOS Chat SDK Zendesk Build error: "___isOSVersionAtLeast", referenced from: "

ZenDesk iOS sdk instaling error - iPad I am getting the following build error Undefined symbols for architecture x86_64: "___isOSVersionAtLeast", referenced from: "___isOSVersionAtLeast", referenced from: -[ZDCRatingCommentEditor…
Travis Spire-Sweet
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1 answer

Zendesk report overview API end point

Which API end point can be used to get the Reports Overview data? I need to have the following data : New Tickets Solved Tickets Open Tickets Unresolved Tickets Recently updated tickets 6.Pending Tickets Also, I would like to pull a leader…
Happy Coder
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1
vote
1 answer

Creating a ticket on zendesk on behalf of a user, but not sending an email

I am using Go with Zendesk API to create tickets on behalf of a user, but I don't want the ticket-creating mail sent to the user. Is there any way to achieve this? Here is my implementation: func CreateZendeskTicket(title, body, email string) error…
Sihan Tawsik
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1 answer

Do you know how to resolve the "Couldn't authenticate" problem on ZendeskAPI?

I'm trying to connect my zendeskAPI to create a ticket with a python application but I surely missed something because I just got the "Couldn't authenticate you" error, I've created and activate the api token in Zendesk and I tried in Postman But i…
HugoAllanic
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