For questions related to Zendesk's REST API.
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Questions tagged [zendesk-api]
182 questions
1
vote
1 answer
Pop Up "Zendesk Messaging Widget" After Certain Amount of Time
As we know that the zendesk Messaging Widget doesn't have proactive chat natively, after deep research I made this script to help anyone who wants the widget to pop a while after the website loads.
Hope it helps you!
Izdine Matano
- 11
- 1
1
vote
1 answer
Show all articles on Category page for Zendesk Guide Help Centre
Does anyone know how to get all the articles that are in the Section displaying as a list in the Category page at all?
Here's what I've got, and I'm trying to achieve the full list rather than the 'See all X articles, similar to how Slack are doing…
tectomics
- 137
- 1
- 10
1
vote
1 answer
Extracting the Name of Zendesk Custom Fields through APIs in Python
I'm trying to extract the custom field names created by me (who is also an admin in zendesk) through API calls in Zendesk with Python but so far have only been successful in extracting the IDs of the custom fields. Is there anyway to extract the…
Mahesh M
- 69
- 1
- 10
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vote
0 answers
Is there any way to check the zendesk agent is online or not?
I am using react-native-zendesk-chat for chat support, Now I have to check the agent's online offline status in mobile sdk, So that i can activate/deactivate the chatbot.
Vijay Kahar
- 1,082
- 1
- 7
- 20
1
vote
2 answers
Zendesk authentication
I need to display user's name in the in the zendesk chat ( for the agents), I'm using the code provided by zendesk:
window.zESettings = {
webWidget: {
authenticate: {
chat: {
jwtFn: function(callback) {
…
alia
- 168
- 1
- 3
- 15
1
vote
1 answer
How to inject script tag into header?
Background
I am using ZenDesk's Web Widget (Classic) to show restricted content on the page. As per documentation
You can specify settings for the widget by defining a
window.zESettings object. Make sure you add any settings before the
Web Widget…
LP13
- 30,567
- 53
- 217
- 400
1
vote
2 answers
How can I export data from Zendesk?
My org is using utilizing Zendesk for work orders. To do this, we have created custom fields to manage statuses and various other information. I want to be able to export this data for reporting purposes to see what is completed, what is in…
d3mozs
- 43
- 7
1
vote
1 answer
Rails Zendesk API search
I am using the Zendesk official API for rails which is here: https://github.com/zendesk/zendesk_api_client_rb
When I try this query it keeps coming back with a stack level too deep error for the render json line.
def ticket_search
client =…
Paul
- 91
- 7
1
vote
1 answer
Access (and authenticate at) Zendesk web API with Excel VBA
I'm trying to use a web API with Excel VBA.
In the API instructions it is written:
Using cURL
curl https://{subdomain}.zendesk.com/api/v2/users/create_or_update.json \
-d '{"user": {"name": "Roger Wilco", "email": "roge@example.org"}}' \
-H…
xl0911
- 108
- 8
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vote
0 answers
How to access Zendesk APIs when authenticated by SAML from OKTA?
I'm Using OKTA for Authenticating my users. Zendesk is one of the application connected to my OKTA user base, So, Once I log into my application (custom React JS based) by OKTA, I can directly jump to Zendesk (as a logged in user). Is there any…
Raghav Mishra
- 429
- 6
- 15
1
vote
1 answer
Access unauthenticated while accessing Zendesk ticket api
I tried to use Zendesk support API. I able to use those API which has not the only authentication like request API for creating tickets but when I try to use an API that needs to be authenticated, it proved me an HTML page as a response in which…
Pranay kumar
- 1,983
- 4
- 22
- 51
1
vote
2 answers
Zendesk Ticket create API using ajax
BY THIS CODE PLEAS HELP HOW TO CREATE ZENDESK TICKET