1

I'm trying to connect my zendeskAPI to create a ticket with a python application but I surely missed something because I just got the "Couldn't authenticate you" error, I've created and activate the api token in Zendesk and I tried in Postman But i came to the same error.

Here its my url and the headers (the variables are correctly connected) enter image description here

And the token authorization added too

enter image description here

I already saw some topics with the same problem but no solutions worked. Do you have an idea ?

I tried to use Webhooks on Zendesk but the company i work for doesn't have the extension. Is it possible to install it ?

Christian Baumann
  • 3,188
  • 3
  • 20
  • 37
HugoAllanic
  • 13
  • 3

1 Answers1

1

For postman authorization, you need to set the type to Basic Auth rather than API Key. It will encode your username {{mail}}/token and API token for you. You will NOT need to manually add an authorization header and encode the credentials separately.

Also if you are using python, consider using a community developed client that would make your API calls much easier. Zenpy is still maintained.

ahmedsabriz
  • 392
  • 1
  • 3
  • 9