I have been using Zendesk to create tickets for user queries and I need to have the ticket status tracking in my own server.
I have integrated Zendesk Trigger for the same but i am not getting any callbacks from Zendesk.
I configured to get ticket id from Zendesk callback.
Upon checking the API tab in Zendesk support, the Status is '-' and the Failure Type is mentioned as 'execution expired'.
On the Detail view of the API tab, I am getting the following data
Ticket Creation
Request There are no request details for this failure.
Response There are no response details for this failure.
Server side code is done using spring boot.
@GetMapping("/zenDeskTicketCreation")
public ResponseModel zenDeskTicketCreation(@RequestParam int ticketId) {
ResponseModel responseModel = new ResponseModel();
System.out.println("Response from Zendesk Trigger ===========> " + ticketId);
responseModel.setStatus(Constants.SUCCESS_STATUS);
return responseModel;
}
URL given to zendesk to send the data
http://myDomain:8080/v1/admin/zenDeskTicketCreation?ticketId={{ticket.id}}
I am attaching my Zendesk screenshots for your reference
Any headsup on this would be really helpful!