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I want to add a Ticket System to the web app I'm developing.

The idea is very simple: Users can open tickets when they have problems and the Admin can see the tickets the users have submitted.

I'm looking for a ticket system but I have found only systems that are external to the web. I want to add it IN my wep app.

¿Do you know any ticket system por rails?

Thanks

j08691
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Gonzalo Jara
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    Questions asking us to recommend or find a tool, library or favorite off-site resource are off-topic for Stack Overflow as they tend to attract opinionated answers and spam. Instead, describe the problem and what has been done so far to solve it. – fotanus Sep 03 '13 at 20:13

3 Answers3

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I think using some external gem like noted above would be either an overkill or a hassle due to mentioned bad documentation.

Judging by your problem description this is quite simple to implement.

  • Create model for tickets and associations with users (I assume you already have users model fully set up).
  • Authorize access to tickets' actions depending on user status (admin or not)
  • Create corresponding views

P.S. You could have a look at Redmine code. It is an open source project management software written in rails. I am sure this could give you a good idea of how to build your own or even borrow bits of code from there (if the app license that you are building fits)

Dmitry Matveev
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Maybe Simple-Ticket would fit you. Though beware the basic implementation and the fact that there is no documentation provided nor written specs.

tadejm
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Have a look at restrospectiva. It doesn't have any documentation though

usha
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