Stack Overflow
Stack Overflow

Questions tagged [ivr]

An IVR (Interactive Voice Response) is a system that provides callers to a telephony network, typically an organization or call center, with an automated interface. IVRs can be used to handle requests automatically; or to gather preliminary information from the caller such as identification and reason for calling, before routing the call on to an appropriate agent.

An IVR (Interactive Voice Response) is a system that provides callers to a telephony network, typically an organization or call center, with an automated interface.

IVRs can be used to handle requests automatically; or to gather preliminary information from the caller such as identification and reason for calling, before routing the call on to an appropriate agent.

Related tags:

347 questions
1
vote
0 answers

How to send external events to FreeSwitch ESL

I have a requirement where User needs to listen to hold music, until a operator approves his call, then ESL can bridge the call, otherwise hangup. Question is how do I tell ESL that operator has approved the call. After reading bit more, what I need…
booleanbuddha
  • 13
  • 3
1
vote
1 answer

Real-time Phone call transcription using Twilio and Deepgram

Using Twilio media streams, I want to transcribe outgoing calls. To transcribe real-time audio, Deepgram transcription API used. I was curious about the types of audio that the Twilio stream returned and the types of audio that the Deepgram…
Osman
  • 11
  • 2
1
vote
1 answer

Can I access call transcripts for voice contacts programmatically in Amazon Connect?

I am working on a customer service application that integrates the Amazon Connect Customer Control Panel to handle answering customer calls while looking up customer data from DynamoDB and Salesforce, using a pattern much like this (but without…
DanHam
  • 340
  • 2
  • 17
1
vote
3 answers

Automate Ivr call by providing dtmf input programatically

I am planning to automate the telephone balance enquiry system. I am planning to build an App that takes card details from user and automatically dial in to a telephone balance enquiry system get the balance and update the balance every day. Can any…
Durga prasad
  • 11
  • 2
1
vote
1 answer

How do I pass variables between dialplan and agi script in asterisk

I want to be able to pass the extension entered by a caller to the agi script and after it is manupulate I would like the agi script to send the result back to the dial plan as a variable. Can anyone give me an example of how to achive this in any…
user902263
1
vote
1 answer

Twilio Studio IVR call disconnects before user the input is gathered

I am setting up an IVR flow in Twilio Studio. I have a function that validates the user's phone number and then fetches some data. Once the data is fetched, I need to ask the user to input their zip code. I have used the "Gather Input On Call"…
Jilna
  • 190
  • 1
  • 13
1
vote
0 answers

Gohighlevel plus twilio and making/triggering an outbound ivr

First, I don't know how to code. Tools I have-twilio, gohighlevel and zapier if needed. What I'd like to do is to trigger and automated outbound call, based on a tag in ghl, that connects to an ivr. I built the ivr in console and appears to be…
Mike Brasel
  • 11
  • 1
1
vote
1 answer

Communicate two IVR application

I'm trying to communicate two IVR application with each other . One of them is caller , the other is called. This idea for the test autimation on ivr flows . But there is an issue on when receiver IVR asks for an input which has only DTMF options ,…
D.SAHIN
  • 13
  • 3
1
vote
1 answer

"Press * to cancel" on date entry with Nuance OSDM?

I'm currently working on a VXML 2.0 app that uses Nuance OSDMs with GRXML grammars. One of our prompts asks the caller to enter a date of birth, but if they don't have one handy, they can either say "cancel" or press the asterisk. It's a Date OSDM,…
IVR Avenger
  • 15,090
  • 13
  • 46
  • 57
1
vote
1 answer

How to calculate phone call length in 6 second increments

We log phone calls to our SQL server and to calculate billing we need to calculate in 6 second increments where they pay for all full or partial 6 second increments of time in the call. We have the call length as a number in seconds, and we can do…
MadDog
  • 11
  • 1
1
vote
1 answer

Asterisk TDM410

This is not a programming question per se. I am trying to build a system which consists of the following: User calls system using regular land line Some processing is done by asterisk Call is forwarded to an external number (another landline/mobile…
Alec Smart
  • 94,115
  • 39
  • 120
  • 184
1
vote
1 answer

nodeValue attribute in XML not returning the node's value

I am trying to process XML data received from an API in VXML. The request is made using element. I am able to retrieve nodeNames from the XML object, but nodeValues are empty. Function used to process xml data: