Stack Overflow
Stack Overflow

Questions tagged [ivr]

An IVR (Interactive Voice Response) is a system that provides callers to a telephony network, typically an organization or call center, with an automated interface. IVRs can be used to handle requests automatically; or to gather preliminary information from the caller such as identification and reason for calling, before routing the call on to an appropriate agent.

An IVR (Interactive Voice Response) is a system that provides callers to a telephony network, typically an organization or call center, with an automated interface.

IVRs can be used to handle requests automatically; or to gather preliminary information from the caller such as identification and reason for calling, before routing the call on to an appropriate agent.

Related tags:

347 questions
3
votes
2 answers

Adding IVR and PBX capabilities to web application

I have an existing web application that was created using ASP.NET C#, MVC3 with Sql Server backend. Now I have been asked to add IVR capabilities to it. 1) Is this possible? 2) What is the best Library API to use? 3) I found Asterisk but not…
SimpleUser
  • 1,341
  • 2
  • 16
  • 36
2
votes
1 answer

VXML DTMF get input from caller

platform : sandbox testing place I would like to add one more snippet set The below snippet will get the mobile number from caller, and post the caller entered number into another page, Code working fine, but i want to check the that number in the…
user1102364
  • 21
  • 1
  • 6
2
votes
1 answer

Asterisk : create a multi-level IVR example

I want to create an example for a multi-level IVR. Let's say a welcome menu, where you are asked to enter your employeeid. Then there is a second menu after that, and you have the option to go back to the previous menu. Any idea how to do that…
Sebastien Dionne
  • 757
  • 2
  • 19
  • 34
2
votes
2 answers

IVR integration with .NET

Can anyone help me with some idea on how to integrate an IVR system with .NET application. What are the requirements and which are the providers which support .NET integration. Thanks in advance.
pooja
  • 65
  • 5
2
votes
3 answers

Interactive Voice Response in German

I'm trying to create an IVR: The user should call a phone number and speak to a AI with natural language. I searched for a solution and found Google's Telephony gateway, Twilio's Autopilot and Amazon's Lex. They all seem to be very good, but they…
chocolate cake
  • 2,129
  • 5
  • 26
  • 48
2
votes
1 answer

How to automate twilio outgoing call testing

Looking to add Twilio to one of the project. Managed to setup outgoing calls with But how can I automate the testing of these outgoing call scripts ? or testing the simple IVR that I have setup.
user1774599
  • 79
  • 1
  • 6
2
votes
1 answer

IVR support on facebook messenger

I am working on facebook bot. Is IVR or TTS possible on messenger through bot by using any API or other things? I searched for it but was unable to find anything. Thanks in advance.
rjohari23
  • 119
  • 9
2
votes
1 answer

Basic IVR Setup in vicidial

I'm completely new to this. Can you please assist me on this below? Once the customer call to our Toll free number >> PRI number >> After that how the number detects the exact IVR setup in the extensions.conf.. I've already setup a normal…
Sathiya
  • 31
  • 1
  • 4
2
votes
1 answer

Anyone have experience using .NET based Glorsoft Velocity for IVR Development?

Glorsoft Velocity is .Net based but I don't see a developer forum around it. it is difficult to tell how well it is being adopted. Product looks good to me but I only want to use a technology only if has a following and user group around it. …
Jeff
  • 23
  • 3
2
votes
3 answers

Custom IVR action in Asterisk

Can you someone please point in me in a direction, sample code or an online resource to accomplish the following: Requirement: I would like to write a simple IVR menu option that will run a script (Bash or Python). For example, phone the Asterisk…
Philip Fourie
  • 111,587
  • 10
  • 63
  • 83
2
votes
1 answer

Hacker makes international calls through my FreePBX IVR

I am running: FreePBX 12.0.76.2 Asterisk 11.18.0 FreePBX 64bit distro 6.12.65 I have many POTS lines for incoming and outgoing calls, and a Twilio SIP trunk for outbound International calls. I just had repeated calls from three different caller…
ITIA
  • 123
  • 2
  • 8
2
votes
0 answers

Handling busy/no-answer in a ringaround system

I've done some searching around this topic and have consulted the relevant API references, but I'm still struggling to implement this completely. I'm attempting to build, in Python/Flask with the python-twilio library, a system which will do the…
steamedbread
  • 29
  • 3
2
votes
2 answers

difference between ${CDR(start)} and ${STRFTIME(${EPOCH},,%Y-%m-%d %H:%M:%S)} in asterisk

I have created a dialplan which takes the call and save the start and end time of the call. I used ${CDR(start)} to get the start time of the call but when I used ${STRFTIME(${EPOCH},,%Y-%m-%d %H:%M:%S)} instead it gave me a 10 or more seconds…
codegasmer
  • 1,462
  • 1
  • 15
  • 47
2
votes
1 answer

play a dynamic sound file in asterisk musiconhold

I have used asterisk MusicOnHold with that I have to point a particlar folder in musiconhold.conf and during the execution all the tone inside that folder are played for all the users. But now I have to play a specific sound file for each user…
codegasmer
  • 1,462
  • 1
  • 15
  • 47
2
votes
1 answer

How to implement 508-compliant accessible IVR (TTY/TDD)

I'm trying to implement a system that has an IVR component and must be Section 508 (accessibility) compliant. According to the 508 reference guide at http://www.uspto.gov/about/offices/cio/section508/04telecom.jsp this means: 1194.23(c) "Voice…
Otto Blorstead
  • 71
  • 5
1 2
3
…
23 24