An IVR (Interactive Voice Response) is a system that provides callers to a telephony network, typically an organization or call center, with an automated interface. IVRs can be used to handle requests automatically; or to gather preliminary information from the caller such as identification and reason for calling, before routing the call on to an appropriate agent.
An IVR (Interactive Voice Response) is a system that provides callers to a telephony network, typically an organization or call center, with an automated interface.
IVRs can be used to handle requests automatically; or to gather preliminary information from the caller such as identification and reason for calling, before routing the call on to an appropriate agent.
