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Questions tagged [ivr]

An IVR (Interactive Voice Response) is a system that provides callers to a telephony network, typically an organization or call center, with an automated interface. IVRs can be used to handle requests automatically; or to gather preliminary information from the caller such as identification and reason for calling, before routing the call on to an appropriate agent.

An IVR (Interactive Voice Response) is a system that provides callers to a telephony network, typically an organization or call center, with an automated interface.

IVRs can be used to handle requests automatically; or to gather preliminary information from the caller such as identification and reason for calling, before routing the call on to an appropriate agent.

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347 questions
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Google Speech API with MRCP

Does some one know how to integrate Google Speech API as ASR with other IVR Systems e.g. Avaya, Genesis etc. These IVR/VXML systems generally integrate with ASR using MRCP protocol.
jzqa
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Not able to set caller Id for second dahdi card in asterisk using 2 pri in with 2 cards

I have 2 DAHDI card and 2 pri in my centos 6 system. I am not able to set callerid in .call file for second pri. Means for pri attached to the upper card I am able to set its caller id on forwarding but not the lower one it shows upper card pri…
codegasmer
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IVR vs Asp.net MVC: How can I stop reinventing the browser?

I'm making an IVR system for a project, and have decided on Twilio to handle the phone portion (making and receiving calls, sending and receiving SMS messages). This will surface a website with an IVR front-end, allowing users to navigate the site…
Chris McCall
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Testing VXML Applications in a Application Simulator

I am looking for a solution to simulate vxml application in a desktop/web browser. Challenge i have few hundreds of unit test cases in every new vxml application development. it is not possible to always make a test call to test every single unit…
Karthikeyan Arumugam
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Premium SMS and IVR payments methods in iOS Apps

Actually I'm developing an iOS application for specific mobile operator, The app will be free , and some content need to be paid so the operator need users to pay via Premium SMS or IVR (interactive voice replay), But after make some search i found…
Adel
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How can I load balance FastAGI?

I am writing multiple AGIs using Perl that will be called from the Asterisk dialplan. I expect to receive numerous similtaneous calls so I need a way to load balance them. I have been advised to use FastAGI instead of AGI. The problem is that my…
Sara Ibn El Ahrache
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Automated IVR Regression Testing

I have different requirement from a customer to write a automated test script for IVR Testing from .Net I want to write this automated test scripts from C# that is in .NET Framework 4.0 I have few questions in implementing. To write automated test…
web dunia
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Twilio - Detect when user starts talking

I've integrated Twilio in a NodeJS application and I want to know if there is any way to detect using TwiML when a user starts talking while in the middle of a playback or when the synthesizer is talking? Like when you call to an IVR and the IVR is…
Moshe
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Can arduino tell room temperature by voice call using sim900?

I'm building a temperature monitoring unit with arduino, LM35 and a 16*2 LCD display. Now I am going to integrate this unit by SIM900A GSM/GPRS module and I get temperature readings by SMS. Now my question is, can I get those values by voice…
Dileep
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Anyone have experience with Sphinx speech recognition?

Has anyone used the Sphinx speech recognition stack to build IVR applications? I am looking for open source alternatives to the expensive and somewhat limiting choices from MSFT and others. I have not been able to find a comprehensive package that…
Eric Z Beard
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Unable to play music on hold in asterisk

In my dialplan music on hold was working earlier but its not working now.My musiconhold.conf ; ; Music on Hold -- Sample Configuration ; [old-default] mode=files directory=/var/lib/asterisk/mohmp3 random=yes [old-quiet] …
deogratias
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Easiest way to make automated SIP phone calls from a web app?

I have a client company with a simple web application (Python Flask) and I need to add a phone notification functionality to it. The main requirement is that the app should call users, play a certain sound file and accept some tone input ("Hello!…
skanatek
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Looking into IVR software development

The company I work for is looking for an IVR implementation that is highly compatible with any potential PBX/IVR or PBX combo OR to provide our own hosting solution. So the idea would be to create an application that interfaces to any potential…
user124626
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IVR integration using php

Is it possible to integrate IVR with PHP ? is there any tutorial or links related to the same? I want, When a user calls certain phone number and input their booking registration number and booking date, IVR should response the booking order, and…
Prasoon
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VXML :: Difference between bridged and consultation transfer

From the VXML 2.1 documentation on Consultation Consultation_Transfer and from the documentation of VXML 2.0 on Bridged Transfer Briged transfer The only difference that i understand is this The platform maintains the session during the duration…
Subin_Learner
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