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Questions tagged [ivr]

An IVR (Interactive Voice Response) is a system that provides callers to a telephony network, typically an organization or call center, with an automated interface. IVRs can be used to handle requests automatically; or to gather preliminary information from the caller such as identification and reason for calling, before routing the call on to an appropriate agent.

An IVR (Interactive Voice Response) is a system that provides callers to a telephony network, typically an organization or call center, with an automated interface.

IVRs can be used to handle requests automatically; or to gather preliminary information from the caller such as identification and reason for calling, before routing the call on to an appropriate agent.

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Asterisk- creating a call with originate command and pass parameter and set callerid

I want to generate an outbound call for this I am using outgoing command like astreisk -rx "originate SIP/14075551234@sip-outbound extension s@auto-att" I can generate a call with that but How can I set callerid with this command and how can I pass…
codegasmer
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CDR report does not show destination number (adhearsion - asterisk)

I have been using asterisk to connect to adhearsion for my system. System originate call to a sip number by using follow script. Adhearsion::OutboundCall.originate number, from: call_from, controller: controller , …
achyutdev
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POST request not working in Django IVR made using Plivo

I am making an IVR (Interactive Voice Response) system.I am using Plivo to make IVR. I have followed this Sample app which is written in Python Flask. Here is the link to make the sample…
Chitrank Dixit
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Genesys Composer Unit Testing

I'm currently in the process of developing a large VoiceXML IVR application using the Genesys GVP 8.1.5 framework. I have successfully built, tested and deployed two smaller apps with no issues. However, testing on the large app is taking a long…
BitCrusher
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IVR technical implementation details

I extensively searched a lot about IVR technical implementation details on the web. But, could not not find appropriate results. Can anyone help me with details on what IVR is (I mean detailed technical components involved, their interaction,…
user2894233
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Access an IVR Application menu choice manually from VXML server

How do I construct a URL to select a specific in a ? I have a simple IVR Application which is Deployed on the CVP VXML Server. It starts with two
Malik
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UCMA based VoiceXML - the and tags

I've written a basic IVR system using UCMA 3.0. It recieves an incoming call then uses the following class to execute a VXML script: Microsoft.Rtc.Collaboration.AudioVideo.VoiceXml.Browser First question - I currently have a large script that…
markv
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Asterisk & IVR & provider

I'm trying to setup an IVR or to be more specific an automated attendant using Asterisk. I don't want anything fancy besides the simple automated menu system, and instead of dialing an extension (for now) just ring the same phone line (POTS) if…
Mike
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how can i connect my mobile set with my asterisk ivr system

i am trying to connect my mobile set(nokia N95) to my asterisk(ivr) system but each time i do sip configuration on my mobile set registration failed comes on my mobile set screen and some times it comes on my laptop screen in asterisk CLI "no…
shehzy
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Asterisk AGI framework for IVR; Adhearsion alternative?

I am trying to get started writing scalable, telecom-grade applications with Asterisk and Ruby. I had originally intended to use the Adhearsion framework for this, but it does not have the required maturity and its documentation is severely…
Ted B
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Check to see if telephone number is active/real

I have a new project on hand on which is quite complex as i am not aware of its domain. My requirement is this, We have list of telephone numbers and from this list i need to check which telephone number is active/real. How would you program a…
user867198
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Usability: speech recognition versus keypad

We are seeing more and more speech recognition implemented and request for libraries that does good speech recognition. What's the rationale (in term of usability) behind it versus a keyboard or keypad? What reasons would you have to invest in this…
lpfavreau
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VXML tag not working

The tag in VXML version=2.0 is not working i.e. not able to hear the text in tag. Hell World. Press 1 to repeat the message I can hear the "Hello world. Press" and then silence and again continues from "to repeat the message." from Sip…
Jai Madhav
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Voiceglue Logger says Maximum loop count exceeded. There is probably an infinite loop of in your VXML document

Can Any please explain why this is happening. what are the possibilities of errors that are been counted as I have set maxerrorcount = 3 EROR OPEN_VXI luke---- callid=[68] |1098905920|68|CRITICAL|com.vocalocity.vxi|216|VXIinterpreterRun: Maximum…
Jai Madhav
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Voiceglue Expecting '=' after cookie attribute's name

I am getting following Voiceglue error while executing in /var/log/dynlog/dynlog 15:35:54:525 EROR OPEN_VXI luke---- callid=[58] |1098905920|58|SEVERE|swi:SBinet|257|SBinet: Expecting '=' after cookie attribute's…
Jai Madhav
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