Stack Overflow
Stack Overflow

Questions tagged [ivr]

An IVR (Interactive Voice Response) is a system that provides callers to a telephony network, typically an organization or call center, with an automated interface. IVRs can be used to handle requests automatically; or to gather preliminary information from the caller such as identification and reason for calling, before routing the call on to an appropriate agent.

An IVR (Interactive Voice Response) is a system that provides callers to a telephony network, typically an organization or call center, with an automated interface.

IVRs can be used to handle requests automatically; or to gather preliminary information from the caller such as identification and reason for calling, before routing the call on to an appropriate agent.

Related tags:

347 questions
-1
votes
1 answer

Improving Twilio Speech Recognition of Proper Nouns

I am working in an application that gathers a user's voice input for an IVR. The input we're capturing is a limited set of proper nouns but even though we have added hints for all of the possible options, we very frequently get back unintelligible…
Chris L Nuckolls
  • 1
  • 1
-1
votes
1 answer

Browsing through multiple audio files for playback on Asterisk dialplan

I'm trying to make a voicemail system on Asterisk 16, FreePBX 16 and CentOS 7 that lets people browse and choose from a list of prerecorded audio files. When the caller enters the menu to select the audio files, they're told how to browse through…
bataniraa
  • 1
  • 1
-1
votes
1 answer

Split Based on... different options not working for me?

Under the English_gather flow, when I click 2 or 3 on the caller pad, it keeps going to the first option. Not sure why?
Raj Rajakumar
  • 1
-1
votes
4 answers

Configuring softphone for asterisk - PBX

I've been trying to configure my softphone (twinkle) to work with asterisk for many days now and to no avail. I'm running both asterisk and the softphone in linux on a virtual machine. My sip.conf file looks like…
Dhruv
  • 1
  • 1
  • 1
-1
votes
1 answer

Identify department on IVR (incoming call)

Ive built an IVR using twilio where 3 of the 4 departments forward to the same number. Is there any way to identify what department the incoming call is coming from?
Blake
  • 76
  • 8
-1
votes
3 answers

Is there a javascript lib to design an IVR diagram with JSON output

i need a javascript plugin can design an dynamic IVR diagram and in output can get object for pass to server side. i found mxgraph but not for IVR.
Mohmmad Ebrahimi Aval
  • 485
  • 1
  • 7
  • 20
-1
votes
1 answer

Creating a Twilio IVR using an audio recording

I really need some help.. I'm kinda new in a creating a Twilio IVR and I wanted to ask a question about it. I have seen quite a few simple IVRs everywhere but how do I create an IVR using an audio I have spliced into small parts rather than using…
Sj Velasquez
  • 1
  • 7
-1
votes
2 answers

How can I pass values from the imported contacts list of an outbound campaign to the IVR Script?

I created an outbound campaign on CISCO UCCX 1151, assigned an IVR Script to it, Then I Imported Contacts list in the form of a comma separated text file: This is the structure of the file : AccNumber,FirstName,LastName,Phone1 This is example…
Ahmed Mah
  • 1
  • 1
-1
votes
2 answers

How to use Bing speech API with Asterisk?

I'm working to build an IVR with asterisk and I'm looking to use a speech recognition API. Can I use Bing speech API for speech recognition in asterisk passing through asterisk API?
moemen
  • 1
  • 1
-1
votes
1 answer

How can I build an IVR on Windows

I need to build an IVR system on Windows I installed asterisk win32 on windows and I was able to create a dialplan. I was able to read from Database (MSSQL). the only problem I got while configuring asterisk on Windows is converting the Text to…
Joey
  • 11
  • 10
-1
votes
1 answer

I am writing an IVR using Lua and want to run xml script in between

This is the Lua code which runs IVR i = 0 j = 0 while (session:ready() == true) do session:setAutoHangup(false); repeat digits = session:playAndGetDigits(1, 3, 3, 3000, "#",…
Chandra Prakash Nautiyal
  • 19
  • 5
-2
votes
2 answers

Twilio IVR Setup

I am creating a Twilio IVR using Twilio Studio. I've run into an issue that I have not been able to find any relevant documentation on Twilio or the web. The company is a FinTech that issues debit cards. So it's imperative that the caller is…
CT Payer
  • 1
-2
votes
1 answer

google speech is not working in asterisk ivr

In asterisk i am using speech recognition from google cloud like this given below : [inboundtest] exten = 111,1,Answer() same=n,agi(googletts.agi,"Say something in English, when done press the pound key.",en) …
Pankhuri
  • 25
  • 7
-2
votes
1 answer

IVR call simulation on Asterisk 15 server

I am using Asterisk 15 server and wanted to configure IVR call simulation. My configuration scenario is 1. A subscriber will register to Asterisk server and start a call. 2. The IVR audio will come from the Asterisk sever to sbscriber. 3. Once the…
s.k.Dash
  • 57
  • 4
-2
votes
2 answers

Need Build IVR call flow UI with Drag-Drop element like OpenVBX (Twilio)

Need to create application for desing IVR call flow with drag-drop element UI like OpenVBX(Twilio). I have no advance level knowledge about front-end technologies like CSS and pure JavaScript. I need to this implementation with PHP based…
Ruturaj Maniyar
  • 11
  • 2
1 2 3
…
23
24