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Questions tagged [ivr]

An IVR (Interactive Voice Response) is a system that provides callers to a telephony network, typically an organization or call center, with an automated interface. IVRs can be used to handle requests automatically; or to gather preliminary information from the caller such as identification and reason for calling, before routing the call on to an appropriate agent.

An IVR (Interactive Voice Response) is a system that provides callers to a telephony network, typically an organization or call center, with an automated interface.

IVRs can be used to handle requests automatically; or to gather preliminary information from the caller such as identification and reason for calling, before routing the call on to an appropriate agent.

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What tools can I use to create a simple IVR system prototype

I'm now doing a project on the usability of IVR systems, so I need a touch-tone based IVR system prototype/simulator on my laptop/mobile device.I'm going to ask participants to complete some tasks (such as refilling a phone account) through the…
J.Z.
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IVRS response recorder

I have a web based system built on php & mysql where the we have a complaint box with 5 different types of complain which are logged over phone by an operator. i want to build a system where the caller will press buttons on the phone like an IVRS…
Abhishek
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Asterisk callback with IVR survey

I´m pretty now to all this Asterisk-thingy and I wonder, is there a way how to call a user back from asterisk after he ended (hangup) call and give him a IVR survey, then save results somewhere (in form of audio records or DTMF inputs) ?
Aenorr
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Universal push notifications: regular push notifications via 3G versus automated SIP calls from an Asterisk server?

I have a client company with a simple web app that users can interact with via a desktop/mobile website. Recently they asked to implement a notification functionality. The users, if they wish to, can sign up to real time notifications from the web…
skanatek
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Call disconnect for asterisk

How to capture call disconnect for asterisk using PHPAGI ? For e.g. if user disconnects the call which event is invoked ? How to capture it ?
user723826
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How to find the parent call of a call in Twilio using C#

Sorry for the terribly worded question. Im using Twilio and im trying to create some reporting for users. I have a few different numbers that are called and then depending on what the caller does during the call, they may be transferred to our call…
user1289451
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Reconfiguring Asterisk server to add in an error message

I have an Asterisk server that I need to reconfigure. It was built by an outside contractor, and I need to make some changes to it. Right now, all it does is answer a call, accept a 7-digit code, and hang up. On the back end, it records the…
w3bguy
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Change session.telephone.dnis value in VXML application?

I'm working on an Avaya IVR with a Nuance recognizer and TTS engine. Our application determines call destination information by receiving the DNIS data from the PBX, via a "custom" Avaya variable that describes the call: