Ive built an IVR using twilio where 3 of the 4 departments forward to the same number. Is there any way to identify what department the incoming call is coming from?
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There is a whisper capability of the TwiML Number noun you could use, to pre-announce this to the called party before they are connected.
TwiML Number Noun https://www.twilio.com/docs/voice/twiml/number#attributes-url
Alan
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