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I have created a freshdesk account and support also. If I send an email to create a new ticket it won't create a ticket with this code:

Mt delemeter is 
@Simonsays

My email body is

@Simonsays "status":"pending", "priority":"medium", "agent":"Test Agent" @Simonsays

I am receiving a ticket but It is not change the values assigned there in Ticket Properties. If I do have any errors in Email Command, please sort it out

Guido Leenders
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Shuaib
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1 Answers1

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Commands on tickets where you are the requester do not work.

David Herbert
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