1

WE have our current Angular based SPA application which we would like to integrate within Freshdesk ticketing system. It would be like a IFRAME on ticket page which will render our application and agent who is working on ticket can use our application in IFRAME.

I installed Freshdesk CLI and tried to create sample freshdesk app and it did show up in ticket window, but now when I tried to create another app using "fdk create", it does not even go to next step.

My questions:

  1. can you direct me to correct documentation which will guide me step by step how I can integrate my SPA application in freshdesk using IFRAME apporach?

  2. can you share some examples?

  3. How can I direct freshdesk logged in agent to our SPA url within IFRAME, where our application will authorize freshdesk logged in agent to view our app?

Thanks in advance.

I have sample custom app that I am able to render in ticket view page. This way I am able to render my application home page, but how do I get authorization from Freshdesk and render my app in iframe?

Once I created the application using "fdk create" , now I am not able to create the another app using the same command.

user2030613
  • 93
  • 1
  • 9

1 Answers1

1
  • Freshdesk now supports a newer App location called full_page_app that can be accessed from global side bar.
  • Example: To render an app in iframe, after you create your_first_app try adding <iframe> tag and embed your website in template.html
  • You can read this blog on how to do it.
  • Download the code from the sample app here.

Freshworks developer platform now supports OAuth 2.0 capabilities. As soon as you add an config/oauth_config.json with respect to this documentation, the app will be loaded only after OAuth handshake is performed. In either case you can use Basic Auth as well.

You cannot use same fdk create command if the directory is not empty. Make sure you create a new folder and navigate there first.

saif_shines
  • 143
  • 2
  • 12