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I was using Hotline in my app and recently I moved to Freshchat SDK. I followed the exact steps available on https://support.freshchat.com/support/solutions/articles/229394-freshchat-ios-sdk-swift-3-integration

It works if I fresh install the app but it doesn't work if I keep the older version with hotline in my phone and install this new one with Freshchat.

Since I am a developer I can just do fresh install everytime. But I can't ask all of my app users to install the app again.

Pooja
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  • interesting how two apps can communicate until you have not provided any URI/keychain etc mechanism. – Gagan_iOS Oct 12 '17 at 16:21
  • I am not sure if I understand what you trying to say @Gagan_iOS – Pooja Oct 12 '17 at 16:23
  • by the way, did you try to install and run both apps on different phones? – Gagan_iOS Oct 12 '17 at 16:27
  • Both app runs find individually. Only issue comes when I run new one on the older one which basically how the app's update works. @Gagan_iOS – Pooja Oct 12 '17 at 16:30
  • ok.. does your previous build contains CoreData, SQlite etc? If Yes, then during update did you perform migration steps? – Gagan_iOS Oct 12 '17 at 16:34

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It turns out it was Freshchat's issue. I contacted their support team and they send me their hotfix build. I am just answering because there is no solution that I have fixed. Only thing I did was install FreshchatSDK from their branch

pod 'FreshchatSDK', :git => 'https://github.com/freshdesk/freshchat-ios', :branch => 'canary'
Pooja
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Yes. It was an SDK issue. We have fixed them in version v1.0.2.

Sanjith Bravo Dastan
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