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Questions tagged [avaya]

Avaya is a company which specializes in telecommunications, networking, and information technology. Use this tag for questions related to Avaya products.

Avaya is a company which specializes in telecommunications, networking, and information technology. Use this tag for questions related to Avaya products.

107 questions
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Avaya to VBA - Timezone

Right now i am working on a new project where i have to automatize a dashboard. This dashboard is getting information from avaya scripts. I searched for the last 2 weeks a script in VBA that actually gets info from avaya reports and imports them to…
Niculae Razvan
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pjsua_call_make_call over TCP takes up to 10 seconds for Invite to reach other user

I'm fairly new to PJSIP, and am using PJSIP 2.5.5 to build a SIP Client into an existing application. Every thing works fine when I am using an Asterisk server, but when connecting to an Avaya the outgoing call takes up to 10 seconds to connect to…
Chris Lawrence
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VBScript Error 52 Bad file name or number

I have a VBScript which is used in Avaya CMS to generate a CSV every 3 seconds. This CSV is then read on each change by a node server. Every now and then it will throw an error (Error 52) and it then requires someone to manually click OK on the…
Barry Thomas
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Integrating your iOS app with Avaya Communicator

In iOS, I am trying to make a call using Avaya Communicator from app by opening a URL with the avaya-onex-call custom scheme. NSString *dialString = @"+14085550101"; NSURL *url = [NSURL URLWithString:[NSString stringWithFormat: …
Sudha
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VBA Issue when connecting to Avaya CMS application

I need some help here please :( ok here is what i want to do, open excel and run a interval report (("Historical\Designer\GSD CR Summary Interval Report") from CMS (call management system). When I open my excel file i will select the time/date…
Ketih Carpenter
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Microsoft Excel is waiting for another application to complete an OLE action after 63rd loop

I've been using the following script to run Agent trace reports on call center agents daily for our primary call center site, which has between 40 and 50 agents at any given time. I'm now expanding this reporting to our other sites, having to run…
AlTheGreat
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Integrate Avaya IVRS with Service now using rest web-service

I have to integrate Avaya IVRS with Service now through java rest web-service. If user calls through Avaya IVRS, he should have option to choose from menu via their phone keypad and do the following functions :- 1. Add a ticket 2. Update a ticket 3.…
code98355
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Telephony - Does Avaya have an API for retrieving the phone number of an incoming call?

I've been asked to develop an app in work and I am been looking for some solutions. Things will be easier if I could manage to retrieve the phone number of an incoming call so I can pass this to an RESTful web app.
user2342259
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Avaya Telephone Address Names

I am using Interop.TAPI3Lib.dll to connect to my companies Avaya office telephones the AddressNames returned from the TAPI library are of the format "IP Office Phone: 805". Could someone please tell me how these address names are configured as I…
StrugglingDev
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Java Client for Avaya IVR and CTI integration

I am looking to develop a Java client for integrating the Avaya IVR to CTI. I have two questions. What is the format of the IVR output? How can this be read using JAVA? I want to develop a java program that is able to the read the input caller…
Sheikh Zubair
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Need help getting and setting call state in Avaya one-X Agent

The PCs in my area at work have Avaya one-X Agent 2.5.7.6. I am writing a program to automate some commonly used call functions. I have the Avaya one-X Agent 2.5 API guide and using it,I have managed to interface to one-X and perform some of the…
user3461915
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Passing the Agent ID through popup Avaya one-x agent

I am using Avaya one-x Agent 2.5 and looking for passing the agent ID in addition to IVR data collected from the caller to a web-service in order to make popup screen. Everything is working fine, but i don't know how to find the Agent ID. Is the…
Abdelmajeed
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what is meant by mps(media processing server) developer application. how to create these application

I am learning avaya OD in that, i have read like we can use mps application.So please tell what is meant by mps,how to create those applications.What is the purpose of the mps application. please help me.
Prathiesh
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Audio Input Stream To IVR supported WAV file [JAVA]

I want to convert audio InputStream to wav file format in java. Require format is : mu-law 8000 Hz 64 kbps Mono I am using the following method for the conversion but generated audio file is corrupted. public static void getWavFile(String filePath,…
Mr Freak
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How do I change agents in a Dialogflow CX Avaya integration for two different agents in a subdialog?

I have two Dialogflow agents, each one has been tested and working independently. Now I want to be able to call agent1, then pass the caller to agent2, do more processing, then pass the caller back to agent1 with the new data that agent2 had…
Quigath
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