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Questions tagged [avaya]

Avaya is a company which specializes in telecommunications, networking, and information technology. Use this tag for questions related to Avaya products.

Avaya is a company which specializes in telecommunications, networking, and information technology. Use this tag for questions related to Avaya products.

107 questions
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Changing Avaya Agent Skills with Excel VBA

In the contact center where I work, they gave me a payroll with information based on agents and the skills that correspond to each one of them. I need to create a VBA code so that changes made in that payroll are automatically replicated in CMS…
Neri Ihitz
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How to integrate Avaya CTI with Odoo

I want to integrate Avaya Cti with odoo12. Anyone please suggest me a way to integrate or any integrated module or a python library. I'll be very thankful.
M Tahir Noor
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Python file iteration through same file located in different servers changing 5 parameters

I have to create a Python script which connects to a MS-SQL DB (This is completed and extracting the information I need), and extracts a list of IP addresses from the table and use it to complete the server path to search an specific file on each…
Gonzalo Vargas
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How to capture voice of user using Avaya IVR?

Dears, I want to capture voice of users using IVR built on Orchestration Designer and store it in file system as wav files. As far as I know, there is a way to do that by using Speech Servers such as Nuance,but, since it is expensive we want to find…
Nurlan
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Avaya CMS report to excel vba

I had a excel report that extracts data from Avaya CMS, however they moved the Avaya CMS application from my workstation to a RD Web Access. Now the VBA is not working anymore since the old CMS that was installed on my workstation is now in a RD web…
joe
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Setting fetch timeout in Avaya Experience Portal

I have a speech project which uses web service. I have set the timeout for 45 seconds in OD but when I deploy it, I get the following error for the first calling user in EP log viewer: Fetch time out when opening timed stream for url…
jodoro
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Send variable from one IVR to second

I want to send "call_language" variable from main IVR to second one. I am using blind transfer to connect this two IVR's. For both of them I have two different VDN's. Right now, the connection is going as illustrated in a picture. After transfer,…
jodoro
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Automated call with Avaya that plays an Audio File

Now we have an Avaya server , Which works like a charm with Avaya softphones , so since softphones are possible, Is there anyaway to create / develop an Avaya softphone alternative , that can do an automated call to a specific extension provided…
Anwar Fazza
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In VXML is there a way to re-enter a field from a filled block without clearing the nomatch/noinput counters?

I am having an issue with a VXML form, basically I have a field with an initial prompt and have a set of noinput nomatch blocks using counters to play back different prompts dependent on the number of noinput/nomatch events have been thrown. I need…
Bah91
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Pass CALLER_ID to a URL once getting Call on Avaya

Whenever we get a call on Avaya, I need Avaya or 3rd party App to call a URL / API and pass the CALLER_ID AND EXT_ID to that API. e.g, myCRM.com/{CALLER_ID}/{EXT_ID} myCRM.com/01132899470/777
Alex feto
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Avaya Aurora Contact Center dll files?

I need the Nortel.CCT and Nortel.CCT.Lite dll reference for a c# project. I searched the avaya dev forum and searched with google, but no luck. How can I download these files? thanks!
Peter Smith
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Error in lineDevSpecific (login in the phone)

I am trying to do login in the phone. I am developing in c# and the library is in C++. The function "lineDevSpecific" returns the value "-2147483595", but it must to be positive. [DllImport("Tapi32.dll", SetLastError = true)] unsafe private…
rhdez7
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Avaya JTAPI: How to get called number after call was established

Using the Avaya implementation of JTAPI, I am trying to get the called number on a call that is already established. In other words the connection listener is registered on a call after it is established. When I try using the…
CodeWarrior
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How to access the Rep object in Avaya CMS scripting?

I wanted to see if anyone knows how to access the Rep object in Avaya CMS scripting? From what I gather it is an object, which stores a bunch of functions such as exportData, saveAsHTML, etc, but also contains the data that is to be exported. I am…
Barry Thomas
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IP Office Phone Manager doesn't appear to work in Windows 10

I have used this software before in Windows 7 without any issue but since upgrading to Windows 10 it has stopped working.
Pradeep Patel
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