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The PCs in my area at work have Avaya one-X Agent 2.5.7.6.

I am writing a program to automate some commonly used call functions. I have the Avaya one-X Agent 2.5 API guide and using it,I have managed to interface to one-X and perform some of the functions I need (dialing numbers, answering/releasing calls, putting them on hold).

Nevertheless, there are some additional things I need to do that the guide doesn't mention. Specifically, I need to be able to :

  • query and set the work state (auto-in/ready, ACW, and some of the aux modes)
  • transferring the current call to one of several commonly dialed numbers.

Can you point to me to any documentation or links where I can find information about these operations?

user3461915
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1 Answers1

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one-X Agent HTTP API does not support these methods.

This functionality can be implemented using AVAYA AES server-side API. You could use DMCC (which has bindings to different languages and also a language-agnostic XML interface), which implements CSTA ECMA-269 industrial standard.

Specifically, you'll need Get/Set Agent State methods to control work state and Single Step Transfer Call method to redirect a call. You'll need DMCC 6.x version for Agent State functionality.

Dmitry Dzhus
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