Twilio Flex is a programmable contact center platform, which works out of the box and is also customizable at every level of the stack.
Questions tagged [twilio-flex]
139 questions
0
votes
1 answer
Dialpad and Dual Channel Recordings
The documentation found here, Known Limitations has a section stating:
Dual channel recording requires recordingStatusCallback to be set
The recordingStatusCallback attribute must be set in the Conference instruction attributes when enabling dual…
Alan
- 10,465
- 2
- 8
- 9
0
votes
1 answer
How can I retrieve phone number of caller in Twilio Flex?
I am trying to retrieve caller phone number in the Flex plug-in.
Using the caller phone number, I need to change the URI of the CRMContainer.
I have tried following methods but can't find caller phone number.
First method: function parameter task…
goom
- 3
- 2
0
votes
0 answers
Flex JavaScript Object - What Key:Values am I working with?
flex.Actions.addListener accepts an event and passes an object into the Function, as detailed here:
Add an Action after a Task is accepted
console.logging the object just returns: [object Object] and JSON.stringify of the object returns: TypeError:…
Alan
- 10,465
- 2
- 8
- 9
0
votes
1 answer
Recording calls to Twilio number and to Flex as a single event
I set up a Twilio Flow to collect some data from the caller, using "Gather" widgets and connect the caller to FLEX agent.
Every time someone calls and gets connected, Twilio creates two separate records in its "Calls" log:
Call, initiated by the…
bykovenator
- 3
- 3
0
votes
1 answer
How can I embed a webiste into Flex?
I'm using Twilio Flex to create a call center, and I have an ASP.NET MVC project hosted by an Azure App Service which I'm trying to embed into Panel 2 using the next code: flex.CRMContainer.defaultProps.uri = 'domain.com';
But I cannot display it…
daycg
- 17
- 6
0
votes
1 answer
Easy way to Migrate from Twilio Flex UI 1.0 to 2.0
When I try to migrate my project from Flex 1.0 to 2.0, my UI breaks... some components are not working properly. So i've to change a lot of things in my code. Is there any easy way to do that?
Dhruvil
- 21
- 3
0
votes
1 answer
Twilio Flex Plugin - Invoke Action On Click
In a Twilio Flex plugin, I want to have a button next to Reject that sends the call back to the IVR flow (where they'll be prompted to leave a voicemail).
I can get this to work via the Reject button if I replace the RejectTask…
Ben Osborne
- 1,412
- 13
- 20
0
votes
1 answer
Twilio Flex UI Design
I'm creating a contact center using Twilio Flex, I would like to embed a website I already have on Panel 2 so the agent can make some consultations, and make the width of Panel 1 smaller to have a better look at the other panel. Any suggestions on…
daycg
- 17
- 6
0
votes
1 answer
Do I need to develop Twilio Flex from scratch?
I need to implement Twilio Flex at my company, as I understood, Twilio has a built-in React application where they already launch everything for me and host on cloud so I don't need to worry about those type of things.
I'm also in contact with a…
ddddddd
- 85
- 1
- 10
0
votes
1 answer
Twilio Worker Status Default
Is it possible to set a users status to Available by default?
As in when a worker currently logs in they are currently offline
Or currently if they miss a call they are set to offline by Twilio.
I would like them to be classed as online by default…
iamreddave
- 39
- 5
0
votes
1 answer
Twilio Flex Voicemail messages after task completed are unavailable
We are working on implementing Flex with callback and voicemail functions, as documented in: https://www.twilio.com/docs/flex/solutions-library/queued-callback-and-voicemail
Its quite close to what we want, but we would like to be able to access…
Israel Roth
- 441
- 3
- 9
0
votes
1 answer
Twilio websocket stream endpoint
I'm trying to create a websocket connection during the call. I have a flex function:
const VoiceResponse = require('twilio').twiml.VoiceResponse;
exports.handler = function(context, event, callback) {
let voiceResponse = new VoiceResponse();
…
alexander.skibin
- 133
- 1
- 2
- 15
0
votes
0 answers
Twilio Flex dual transcribe (VoiceBase High Accuracy Transcription)
I need to implement dual call recording in FLEX.
Please tell me how to implement dual recording and enable transcription for twilio flex?
I did it with this instruction, but transcription doesn't work because Add-ons VoiceBase does not support…
Илья Хоришко
- 695
- 4
- 15
0
votes
1 answer
Unable to get attributes value from inbound MMS "messageAdded" event's payload
const manager = Manager.getInstance()
manager.chatClient.on('messageAdded', payload => {
console.log('payload', payload) // it is correct
console.log('payload state attributes', payload.state.attributes)
})
Attributes are correct on…
Ruiwei Qi
- 11
- 2
0
votes
1 answer
Twilio: forward a call to a flow in Twilio
I want to fordward a call to a Studio Flow after the agent in flex hangs up so a CSAT survey can play for the user.
I created a plugin that calls a function inside Twilio but there is a "Error - 11200" after the forwarding is done.
I replaced the…
Andres Santamaria
- 26
- 5