I want to fordward a call to a Studio Flow after the agent in flex hangs up so a CSAT survey can play for the user. I created a plugin that calls a function inside Twilio but there is a "Error - 11200" after the forwarding is done.
I replaced the hang up action so it redirects the call to a function in twilio. The function is supossed to send the call to a flow that will play the survey. I suspect the problem has to do with authentication but I can't find much about it.
I'm fairly new to twilio, so any help will be greatly appreciated
This is the part of the plugin that calls the function:
flex.Actions.replaceAction("HangupCall", (payload) => {
console.log('task attributes: ' + JSON.stringify(payload.task.attributes));
if (payload.task.attributes.direction === "inbound") {
// Describe the body of your request
const body = {
callSid: payload.task.attributes.call_sid,
callerId: payload.task.attributes.from,
destination: '+18xxxxxxxx',
Token: manager.store.getState().flex.session.ssoTokenPayload.token
};
// Set up the HTTP options for your request
const options = {
method: 'POST',
body: new URLSearchParams(body),
headers: {
'Content-Type': 'application/x-www-form-urlencoded;charset=UTF-8'
}
};
// Make the network request using the Fetch API
fetch('https://TWILIO INSTANCE.twil.io/TransferUtil', options)
.then(resp => resp.json())
.then(data => console.log(data));
} else {
original(payload);
}
});
And this is the function in twilio:
const TokenValidator = require('twilio-flex-token-validator').functionValidator;
exports.handler = TokenValidator(async function(context, event, callback) {
const response = new Twilio.Response();
response.appendHeader('Access-Control-Allow-Origin', '*');
response.appendHeader('Access-Control-Allow-Methods', 'OPTIONS, POST, GET');
response.appendHeader('Access-Control-Allow-Headers', 'Content-Type');
response.appendHeader('Content-Type', 'application/json');
const client = require('twilio')();
const callSid = event.callSid;
const callerId = event.callerId;
const destination = event.destination;
console.log('Call Sid:', callSid);
console.log('Transfer call from:', callerId, 'to:', destination);
try {
let url = 'https://studio.twilio.com/v2/Flows/FWXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX/Executions';
let call = await client.calls(callSid).update({method: 'POST', url: encodeURI(url)});
console.log(JSON.stringify(call));
response.appendHeader('Content-Type', 'application/json');
response.setBody(call);
callback(null, response);
}
catch (err) {
response.appendHeader('Content-Type', 'plain/text');
response.setBody(err.message);
console.log(err.message);
response.setStatusCode(500);
callback(null, response);
}
});
EDIT: In the error Log I get this information:
