Stack Overflow
Stack Overflow

Questions tagged [twilio-flex]

Twilio Flex is a programmable contact center platform, which works out of the box and is also customizable at every level of the stack.

139 questions
1
vote
0 answers

changing twilio flex login view logo

I am trying to change the login view page logo of flex.twilio.com on a self hosted instance grabbed from here. As guided by twilio how to change login view logo here , I followed this : flex.LoginView.defaultProps.logoUrl =…
Jobayer Shajal
  • 103
  • 8
1
vote
0 answers

How to add a notification sound for incoming SMS in Twilio Flex

I'm working on a Flex plugin and trying to get a notification sound to play when a new SMS is accepted, very similar to how a sound is played when a call is accepted. This is where I'm at: manager.workerClient.on("reservationCreated", (reservation)…
mandooov
  • 13
  • 3
1
vote
2 answers

How to consume typing indicator from twilio chat channel via webhook

I'm using twilio chat service to integrate my inhouse chat platform with twilio flex. when creating the channel via the node SDK, I register a webhook to to consume messages sent over the channel and pass them on to our chat clients. Does the flex…
Eli Libman
  • 11
  • 2
1
vote
2 answers

Update task attributes in flex for assigned task

I am updating a task property through a request to my backend for an assigned task, this request is made on a custom component, on a button click during the call. I can see in my twilio console that the update went fine and the new value is shown…
anon_346
  • 13
  • 5
1
vote
1 answer

AWS Cognito SSO integration with Twilio Flex

Related to this doc: https://www.twilio.com/docs/flex/admin-guide/setup/sso-configuration Is it possible to integrate AWS Cognito with Twilio Flex for SSO configuration? Has anyone done this before? Any feedback is appreciated.
user601206
  • 123
  • 7
1
vote
1 answer

Forwarding an incoming call after task reservation timeout

I am using Twilio Flex to support a call center. I have a TaskRouter workflow set up where Task Reservation Timeout is set to 120 seconds. In its filter, I've created two routing steps. The first one finds matching workers in the main queue and has…
Hamza
  • 13
  • 1
  • 3
1
vote
1 answer

Hide ASSIGN A QUEUE without disabling phone icon

We wanted to hide/remove the ASSIGN A QUEUE on flex dial pad but it also disables the blue phone icon and it requires agent press enter on keyboard after entering phone number. Is it possible to hide queues section while having the phone icon…
srikanth pasupuleti
  • 133
  • 5
1
vote
2 answers

List my phone number inventory inside Twilio flex

I need to show a list of my purchased phone numbers inside my flex app in order to let the agent choose which number to call from. I've been checking both REST and flex/manager docs and I can't find a resource that let me request the list of…
Manel
  • 33
  • 4
1
vote
0 answers

Why Twilio Flex HOLD MUSIC TWIML played after 25 to 30 seconds In case of Call transfer from watson assistant

I am calling Twilio number from Watson dialog using watson vgwActTransfer. At Twilio side I am receiving incoming call using Studio flow. Here I have used SendToFlex widget. Where call will be queued in Queue 1 for 30 seconds. While call is Queue 1,…
Gopal Sikhawal
  • 21
  • 2
1
vote
1 answer

Hold Timeout in Twilio Flex - Flow

Noob to Twilio Flex. Have built a 3 language voice IVR. Everything is working as expected except how to manage callers when there are no agents available or if an agent doesn't answer in a timely manor. I have tried setting the timeout on the "send…
jbest
  • 13
  • 3
1
vote
1 answer

Twilio Flex - Adding Agents With Restricted Access Without Single Sign On SSO

Is there a way to add agents to my Flex project without single sign on enabled? Our business model requires us to connect clients with agents who are independent contractors. From both a practical and legal standpoint, we can't provide them with…
Lloyd Banks
  • 35,740
  • 58
  • 156
  • 248
1
vote
0 answers

Twilio Flex - How Do I View My Call Logs / Records?

I have an IVR application built on top of Twilio Studio / Flex. At the end of my Studio flow, I send the user to a Flex agent. How would I get a log of all calls that were sent to Flex? I am looking for the start time (when a call was answered…
Lloyd Banks
  • 35,740
  • 58
  • 156
  • 248
1
vote
1 answer

How to ring multiple workers in Twilio Flex

In Twilio Flex, when a call comes in, I want all workers in a given queue to ring. They should all be able to pick up the call and the first one to do so is connected to the customer while the call disappear for the others. For now, TaskRouter…
Quentin Hayot
  • 7,786
  • 6
  • 45
  • 62
1
vote
1 answer

Update twilio flex webchat config

How can we update twilio config? Don't mind if we have to restart engagement. Scenario is pre-login and post-login. I want to have preEngagementConfig if the user is not logged in while it should be removed after login and context should be…
Kishore Barik
  • 742
  • 3
  • 15
1
vote
2 answers

How to Dynamically change the friendly name in Twilio Flex Webchat

So, I am following along the tutorial here on how to setup Twilio Flex WebChat. While it certainly works, I need to change the friendly name later on. The way my app works, it shows the webchat before users sign since the scripts are in the…
Alexander Ryan Baggett
  • 2,347
  • 4
  • 34
  • 61
1 2
3
…
9 10