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I'm creating a contact center using Twilio Flex, I would like to embed a website I already have on Panel 2 so the agent can make some consultations, and make the width of Panel 1 smaller to have a better look at the other panel. Any suggestions on how to do that?

Thank you.

daycg
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  • What have you tried so far to achieve this? What are you having problems with? Can you share your code? – philnash Jun 17 '22 at 00:29
  • In the SamplePlugin file I tried to embed the website on CRM container but it's not working --> flex.CRMContainer.defaultProps.uri = "domain.com"; – daycg Jun 17 '22 at 13:17
  • What's not working? What happens, do you get an error? Can I recommend that you follow the Flex lessons at https://www.twiliotraining.com/ ? There is a lot there that will help what you're trying to do. – philnash Jun 19 '22 at 07:43

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You can integrate CRM or any website into the right panel of the agent website. Follow these steps :

  1. Install the Twilio plugin CLI (https://www.twilio.com/docs/flex/developer/plugins/cli/install)
  2. Run it locally and you will see the agent website in your localhost
  3. Configure it as per your requirement
  4. Deploy the plugin (https://www.twilio.com/docs/flex/developer/plugins/cli/deploy-and-release)
  5. Now you will be able to see the changes in your agent website
Rakhil
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