Twilio Flex is a programmable contact center platform, which works out of the box and is also customizable at every level of the stack.
Questions tagged [twilio-flex]
139 questions
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How do I setup Twilio FLex WebChat after making changes?
I changed some things in flex-webchat-ui-sample when following the guides at Twilio.com.
Then I ran "npm run build" at the root of "flex-webchat-ui-sample" giving me the build folder. The assets folder in the build folder have the…
Magnus Karlsson
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How do I replace the QUEUES content in twilio flex AgentDesktop?
I want to either replace the content element within the QUEUES element, or remove it and add a custom tab. Is this possible?
I was able to remove all the tab content using
flex.WorkerDirectory.Content.replace(
Judy007
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Twilio Flex - transfer chat task
I am building an internal support tool with Twilio Flex. The first rollout will just handle chats from either the WebChat widget or SMS. I have not found a way to transfer a chat task to another available agent. I have found the warm transfer for…
jrkt
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Why are Twilio Flex Worker attributes changing automatically? Specifically, the Roles property
I notice that for some reason when I open up my Worker here
TaskRouter / Flex Task Assignment / Workers /
that my attributes have changed. Specifically, the Roles collection is changed as shown below (red being values BEFORE system changes them,…
Judy007
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Using twilio flex, what is the recommended way of creating different environments? DEV, PROD etc
I realize I could literally spin up a whole different twilio flex project,and have a project constitute the separation.
But is there a better way of accomplishing this that is recommended?
Judy007
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How do I ensure WebChat is hidden when no workers are available?
I dont see in the documentation anywhere the ability to hide the chat.
https://www.twilio.com/docs/flex/flex-webchat-basic-configuration
Essentially, I want the chat to NOT show on a website if no agents are available. Is this possible?
Judy007
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If I have a phone number in twilio (not flex) can I forward messages to twilio flex without porting the number over to different project?
It appears that in order for twilio flex agents to receive text messages using the twilio flex UI, the phone number must be within the twilio flex project.
However, I have a phone number that is configured in a project (Ill call this project A)…
Judy007
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Using Twilio Flex Plugin, how do I update the current voice task attribute so that customer name shows in TaskListItem?
I would like to know how I can update the task attribute so that the customer name is set to whatever name I want, instead of the E.164 formatted phone.
I would like to invoke the setter from within the plugin init
init(flex, manager) {
I imagine…
Judy007
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Dialpad plugin-in for Twilio Flex displays an error
I'm trying to use this dialpad plugin for Twilio Flex to make phone calls. I'm newbie on this so maybe I'm forgetting something to do in the process. I will detail the steps I made:
git clone https://github.com/lehel-twilio/plugin-dialpad.git
npm…
NekoLopez
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Host CRM Dynamics in iframe contained within a custom website, with custom website acting as parent
Is it possible today to use an iframe to host Microsoft Dynamics CRM?
Specifically, I would like to have a custom application (acting as PARENT most web application) which has an iframe displaying Microsoft Dynamics CRM (say, default home page of…
Judy007
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Twilio Flex UI - WebRTC/ORTC deploy error
I am building a custom Twilio Flex plugin using this repo as the starting point. When I build and deploy the built project, I get the error:
Failed to initialize Flex: twilio.js 1.3+ SDKs require WebRTC/ORTC browser support. For more information,…
jrkt
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Send messages to Twilio Flex
Just to try to give you an idea of what we are trying to do: we have a Python system that works like a chatbot, answering some questions automatically, but there comes a time when we need to send the contact to the service one by one, and we need to…
Teeh Amaral
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Twilio Flex, Call Center Integrations / Streaming
DISCLAIMER: This question mentions Google Contact Center AI, which is currently in
alpha. DO NOT PROVIDE any references to CCAI api. The solution soley relies on Twilio Flex code & config.
Looking to use Flex as a call-center solution with Google…
Michael Ramos
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Is it like If I am using Twilio Flex, then I only have to customize the UI and build the API from scratch?
If I am using Twilio flex then do I need to build the API from scratch and can customize the UI according to me.
Means can I build API of my own? And I don't need to build my own UI, just customize that which is provided by flex.
Karan Patokar
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Dynamic changes to Twilio Flex Elements
During Twilio's SIGNAL 2018, one of the demos showed adding a sentiment based emoticon to tasks. Can you provide a similar plugin sample?
Or, provide a simple sample showing, for example, how to dynamically change the background color of…
viperguynaz
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