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Questions tagged [servicenow]

ServiceNow is a cloud-based IT service management company. it should not be used; specific ServiceNow product tags should be used instead.

http://www.service-now.com/

ServiceNow integrates with many third party applications and data sources. The most common integrations are with CMDB, Incident Management, Problem Management, Change Management, User Administration, and Single Sign-on.

A variety of techniques can be used, most notably Web Services, JDBC, LDAP, Excel, CSV, and Email, as well as any industry standard technologies that use SOAP or WSDL. Additionally, API and command-line integrations can be done using a MID Server. ServiceNow has performed the following integrations with enterprise systems and platforms.

ServiceNow provides APIs as JavaScript classes, Java classes (that can be used in JavaScript), web services, and other points of connection for integrations. Note that you cannot access commonly used JavaScript objects (such as DOM or Window). Jelly scripts are also used in some modules. Jelly is used to turn XML into HTML and may include both client-side and server-side scripts.

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How do I pass event arguments to python scripts that run in response to Splunk alerts?

This is my script but it is not working as it is saying that sys.arg[8] is out of index range. Splunk: Your alert can trigger a shell script or batch file, which must be located in $SPLUNK_HOME/bin/scripts. Use the following attribute/value…
Theo
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How to trigger ServiceNow workflow from ui action?

I am getting started with workflows in ServiceNow. I can see that the trigger for at workflow is based on conditions. But can a workflow be triggered by some sort of user action, i.e. a UI Action/button or through a script?
Chuckels5584
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Display Value for related_records field

In dmn_demand [Demand Management] table, what is the Display Value for realted_records field. For example, For assigned_to field, the display value is Name. Similarly, I want the Display Value for the realted_records field.
Earth
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servicenow - __encoded_query - some fields not getting filtered

assigned_to field is not getting filtered Code: __encoded_query = "assigned_toCONTAINSsteve" Actually 2 records containing values with steve but not returned with above code. Also related_records field is not working with __encoded_query
Earth
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Upload file attachments to a ServiceNow record via REST API

I access the ServiceNow REST API from a .net WinForms/C# application for creating and updating records such as Incidents, Tasks, etc. I need the functionality to upload file attachments to the records, but I don't see this function anywhere within…
prgSRR
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ServiceNow Script onSubmit not working properly

I am using ServiceNow platform. I am writing a Catalog Client Script to validate form fields on a Catalog Item record producer. I am stopping the submission of the form by using return false if validation does not pass inspection. I have tested this…
pengz
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how to call a business rule from client script

I understand that glideAjax can be used to call a business rule from client script. But wiki says below Do not create a business rule, but instead navigate to System Definition > Script Include and create a new script Can some one help me…
Prasanna
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Getting Change Management records with Service Now API

I am having the change management number CH****12. I want to get the records for this change management number in ServiceNow API. For example, I had incident number and got the records with incident number INC*****12 through accessing…
Earth
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Service now rest API, get Incidents for Project

I have a Java application. I want to get incidents, requirements, and all details from Service Now using its REST API. From the demo service now, I am trying to get the JSON. If I give a URL like following for a project with Project name, I am…
iCode
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Powershell SOAP for ServiceNow

I am trying to use Powershell SOAP to create a ticket in ServiceNow. I have valid XML that I have successfully tested with the SoapUI tool using basic auth. But when I try to post that same XML to ServiceNow via Powershell I get an error. I'm not…
Clayton
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Insufficient rights to create new records in ServiceNow(Basic Authentication not working)

I have the following piece of code which authenticates the registered user in ServiceNow via webservice call. HttpTransportProperties.Authenticator basicAuthentication = new HttpTransportProperties.Authenticator(); …
Deepak
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JIRA vs. Service-Now for Software Project Management

The company that I'm working for is going to start using ServiceNow for its IT operations and call-center management and they are looking at its SDLC module for software project management. However, there is also a push (by me) for using…
grumpasaurus
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Consuming SOAP Webservice - Java VS PHP

a general question: We are launching a new ITSM Toolsuite in our company called ServiceNow. ServiceNow offers a lot of nice out-of-the-box Webservices. Currenty we are implementing some interfaces to other interal systems and we use these…
felixsigl
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Configuration name from SNOW - Uipath Windows

I am trying to collect the data from Service now using Uipath application. Since windows legacy is moving away, I am trying to get the data in snow in Windows. I am trying to filter the Change request number with the configuration item. Say if…
Sheryn Selvaraj
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Publishing ServiceNow knowledge articles through the API

I am looking for a way to either create articles in a "published" state, or trigger the "publish" workflow through the REST API. I wrote a little PowerShell snippet that is creating the articles in "draft": $serviceNowCredential =…
StackExchangeGuy
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