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Questions tagged [servicenow]

ServiceNow is a cloud-based IT service management company. it should not be used; specific ServiceNow product tags should be used instead.

http://www.service-now.com/

ServiceNow integrates with many third party applications and data sources. The most common integrations are with CMDB, Incident Management, Problem Management, Change Management, User Administration, and Single Sign-on.

A variety of techniques can be used, most notably Web Services, JDBC, LDAP, Excel, CSV, and Email, as well as any industry standard technologies that use SOAP or WSDL. Additionally, API and command-line integrations can be done using a MID Server. ServiceNow has performed the following integrations with enterprise systems and platforms.

ServiceNow provides APIs as JavaScript classes, Java classes (that can be used in JavaScript), web services, and other points of connection for integrations. Note that you cannot access commonly used JavaScript objects (such as DOM or Window). Jelly scripts are also used in some modules. Jelly is used to turn XML into HTML and may include both client-side and server-side scripts.

1032 questions
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Hide 'Save' button on asset form

In OOB asset form save button is not there, but it is present in my instance.I want to hide this save button.As you can see there are many UI actions, how I can determine which one works an asset table?(all ui actions are on global table) Please…
Rupsingh
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how to access jelly variable from javascript on service now

I have below requrement on SNOW I am trying to generate a set of records of say incident on UI page through gelly script and try to show the time elapsed from the creation date of the record on a column on each record. I am using while loop on jelly…
Shubhendu Pramanik
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Iterating through a List Collector and not displaying certain values

I have a Service Catalog item in ServiceNow (Geneva release) that personnel use to request access to additional ServiceNow groups. A list collector displays the all of the groups available. We want to limit it and disallow a few choices from…
Maximillian
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How to check if a user belongs to some user criteria at server side?

Based on the official wiki page, a User Criteria record may contain a specific set of users, groups, roles, departments .... My question is, do I have to do manual checking for the user against user criteria, something like: check if the user…
Abdo Adel
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How to filter serviceNow incident records based on sys_updated_on

I'm using xml web service for service-now to query on the incident records. I'm using java and apache Httpscomponents to make calls. Since I am having a large number of records, In want to filter those records based on the sys_updated_on. What I…
The Coder
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Is it possible to style an iFrame

I'm working in ServiceNow and have created a simple donut chart using Reports basically showing percentage of tasks completed. I want to pull this into my portal page's dynamic block and style it (i.e. mess around with the sizing, give it a…
Dave
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Writing a chrome extension to change base url with saved presets

I work with SAAS offering (ServiceNow) with 5 different environments. I find myself frequently switching environments where the only difference is the base URL. I've never done any plug-in work so I'm not sure if this is feasible but I'd like to…
Brian Smith
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Remove illegal character from JSON string before deserializing in c#

I am getting a JSON response from third party which I cannot control. Sometime this response throws illegal characters at the end of the string. Here is an example of correct one. { "result": [ { "parent": "", …
chaitanya dasari
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Export CSV file in ServiceNow using URL containing personalized list columns

I'm trying to export a CSV file in ServiceNow using the URL. I've applied my various filters and I've personalized the list columns I need. The problem is, when I use the URL to obtain the records, I get ALL the columns and not my personalized list…
ThatRiddimGuy
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ServiceNow REST API: return single column

Is there a way to perform a REST call to ServiceNow REST API that returns a single column of a table? I would like to query the server table for only the names of the servers and not have the entire record containing some 50 plus fields returned.
user1951756
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Copy Approver Comments to Requested Item

Currently I have a business rule setup on the Approval table to run when the comments field changes. I need to copy the comment from the approver comments to the requested item. I am new to ServiceNow so I am still learning the platform.
Brandon Wilson
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ServiceNow reports to pull data related to changes

How to create a report that give me the list of all the changes and it's associated "Affected CIs". So for e.g. I have a change ticket created in servicenow CHG00001 with following values for Configuration Item and Affected CIs: Change Number:…
user3877467
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How to send request to admin for approval of catalog item?

I am facing some issue in service now workflow.Can someone please help me with the issue .Please find the below description of task and issue : What I am trying do is : Create catalog items. Checkout catalog item. Approver should approve the…
vimal mishra
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How to add catalog item from external source?

I have created one catalogs "Job Deployment" in service now.Under Job Deployment I have created two Categories A and B. I am trying to list catalog item under those categories from external script.
vimal mishra
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How to add a user to a group in servicenow using table api

I was trying to add a user to a group in servicenow using chrome REST client. I found that table api can be used for this user/group management and the table name is "sys_user_grmember". But what should be the ideal format for the endpoint url in…
user3269799
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