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Questions tagged [servicenow]

ServiceNow is a cloud-based IT service management company. it should not be used; specific ServiceNow product tags should be used instead.

http://www.service-now.com/

ServiceNow integrates with many third party applications and data sources. The most common integrations are with CMDB, Incident Management, Problem Management, Change Management, User Administration, and Single Sign-on.

A variety of techniques can be used, most notably Web Services, JDBC, LDAP, Excel, CSV, and Email, as well as any industry standard technologies that use SOAP or WSDL. Additionally, API and command-line integrations can be done using a MID Server. ServiceNow has performed the following integrations with enterprise systems and platforms.

ServiceNow provides APIs as JavaScript classes, Java classes (that can be used in JavaScript), web services, and other points of connection for integrations. Note that you cannot access commonly used JavaScript objects (such as DOM or Window). Jelly scripts are also used in some modules. Jelly is used to turn XML into HTML and may include both client-side and server-side scripts.

1032 questions
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ServiceNow Rest API - date filter - doesn't work

How do we retrieve the incidents for the last 1 hour through rest api ? The following filter doesn't seem to work and returns every incident…
Maddy
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ServiceNow: Set an encrypted field through the REST API

I'm trying to do a a PUT the Table rest endpoint as described in: https://developer.servicenow.com/app.do#!/rest_api_doc?v=jakarta&id=r_TableAPI-PUT so that I can set the value of an encrypted field. I'm setting the parameter…
unnknown
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Is there any out of box SNOW(Service Now) api to create catalog item and its variables?

For e.g. , I want to create a catalog items under a category named "Backpack".Let's say I want to create a "Catalog Item" named "American Tourister" under the "Category" named "Backpack".I want to add the attributes like "colour","type" of these…
Ishaan
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Workflow - ServiceNow

I'm new to ServiceNow and followed this tutorial Workflow for Servicenow Incidents to create a simple workflow for an approval request. The steps that I took on studio of my developer instance: Created an application "ServiceNowApp" Created a table…
freitas
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ServiceNow-How to get a record (INCIDENT/REQUEST/CHANGE)

Is there any common URL to navigate to serviceNow portal with number (INC/REQ/CHG)? I have an common URL (INC/REQ/CHG) which can be navigated to ServiceNow portal by…
Rahul Davis
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ServiceNow renaming attachment not getting SysId

In ServiceNow, I have written script in business login - script actions. While adding and deleting I am getting sysId but when renaming the attachment I am not able to get sys_id. sendnotification(); function sendnotification() { try { …
Nayas Subramanian
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Using ng-if to show certain things if condition is met

I'm trying to use ng-if to show certain rows if the condition is met, but can't quite seem to get it to work 100% correctly.

Covered:…

Dave
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ServiceNow Service Portal Flexboxes

Our team is creating a Service Portal page within ServiceNow and is running into formatting issues with flexboxes. We have a container with a row with three columns and each column will contain a widget. Currently, it looks like this: We want all…
Dave
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Dollar sign followed by a curly bracket inside widget html

I am currently on the Helsinki Release Cannot understand the purpose of dollar sign and curly braces inside label tag The full html of the weather widget:
Alex
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Python authentication for ServiceNow JSON Web Service

I'm working on a reporting tool in Python which would fetch data from JSON Web Service of ServiceNow. Our ServiceNow instance uses normal user id / pw authentication plus SHA-1 certification. My problem is that I'm not able to access the JSON Web…
g0m3z
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ServiceNow Table API returning duplicates / not returning all records

I am attempting to pull ALL data out of the ServiceNow CMDB data tables into my own SQL database. I plan on using this for automated updates when data is being maintained in a customer legacy system which needs to be sync'd with the new SN…
J_D
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ServiceNow: Using Variable Condition field on custom tables

I'm having a problem setting up a custom table with the Variable Conditions field type on ServiceNow to behave in the same way as it does on Catalog UI Policies. I tried to emulate the the way it is set up on the Catalog UI Policy table. The field…
user6469343
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ServiceNow - How to use SOAP to download reports

I need to automate download of reports from serviceNow. I've been able to automate it using python and selenium and win32com by following method. https://test.service-now.com/sys_report_template.do?CSV&jvar_report_id=92a....7aa And using selenium…
Anil_M
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Query multiple tables with Servicenow Rest API and Powershell

Is there a way to search/join multiple tables within one URI/call using PowerShell? I'm trying to query the task table for any open TASK items and 'GET' back certain field values. The problem is that there are custom fields on the TASK item which…
user2086204
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Is it possible to have Okta replicate AD groups (and their members) in ServiceNow?

We have groups with members in Active Directory, and we have the same groups with the same members in ServiceNow. There is a plan to use Okta as a single sign-on solution. For this purpose we can have Okta provision users from AD. We would like Okta…
user4371612
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