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Questions tagged [servicenow]

ServiceNow is a cloud-based IT service management company. it should not be used; specific ServiceNow product tags should be used instead.

http://www.service-now.com/

ServiceNow integrates with many third party applications and data sources. The most common integrations are with CMDB, Incident Management, Problem Management, Change Management, User Administration, and Single Sign-on.

A variety of techniques can be used, most notably Web Services, JDBC, LDAP, Excel, CSV, and Email, as well as any industry standard technologies that use SOAP or WSDL. Additionally, API and command-line integrations can be done using a MID Server. ServiceNow has performed the following integrations with enterprise systems and platforms.

ServiceNow provides APIs as JavaScript classes, Java classes (that can be used in JavaScript), web services, and other points of connection for integrations. Note that you cannot access commonly used JavaScript objects (such as DOM or Window). Jelly scripts are also used in some modules. Jelly is used to turn XML into HTML and may include both client-side and server-side scripts.

1032 questions
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To check for duplicate names in a name value field

We have a name value field , and its not accepting duplicate names .However in integration , its creating record using the duplicate names .How do we validate this to ignore duplicate names in the request
Divya G
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Is there a module or tool within ServiceNow to organize debt of repetitive tasks requested in the Service Catalog?

At my enterprise, we utilize Problem Management to eliminate recurring incidents of course - but how do we organize efforts to eliminate recurring requests? We are trying to minimize debt by shifting some work to cheaper teams or even outside of IT,…
Amber Harrison
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RegEx making a cost field validation

What could i use in a regexp variable to ensure a field contains only nummbers but also allows a full stop (period) and various money symbols (£,$) Hope you can help! Thanks Here is what i have so far: var validRegExp = /^[0-9]$/;
Maymun Hashim-Subhan
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ServiceNow dot walking in tree picker

How do I accomplish what is described in this article? Dot walking in tree picker How do I get a "glide list field to show the select fields icon," as described in the second line of the article? I have tried creating a reference and list fields,…
Brad
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In cmdb_rel_ci table I want to retrieve all the unique parent.sys_class_name with count for Type Depends on::Used by

In the cmdb_rel_ci table, I want to retrieve the value and total count of all the unique parent.sys_class_name values for Type(cmdb_rel_type) "Depends on::Used by". I was trying to use with GlideAggregate, but classname is showing empty. Can…
Done With Fun
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Unable to consume ServiceNow API to create incident (ticket) in ServiceNow

https://xxxx.service-now.com/api/now/v1/table/incident while we're consuming this API in postman we're getting { "error": { "message": "User Not Authenticated", "detail": "Required to provide Auth information" }, …
Venkatesh Voona
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CMDB Health - Orphan CIs - How we can decide filter conditions for orphan CIs

I have to write filter condition to detect all orphan CIs. From documentation example, the filter conditions in which both the Assigned to and the Owned by fields are empty, will identify the matching CIs as orphans. What other conditions should be…
Done With Fun
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Splitting Variables within Javascript web service

So lets say I have a web service script that splits each variable like so... var variables = source.u_variables.toString().split(';'); When the user enters their variables, if they end the variable with their own ";" will this cause any issues? I'm…
AdamK
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ServiceNow Integration with DocuSign

I am tasked with Integrating Servicenow with Docusign for sending Mutual NDA for digital signature. This is to be achieved through a request item. Does anyone know how to do that. I have tried ServiceNow Community and it has a cryptic answers. I…
Vijay Kumar
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Adding a curl request into a serviceNow business rule (javascript)

IN SHORT: How do I write a javascript code that can send an API PUT message to my flask server? CONTEXT I have a simple flask applications like as described here: http://flask-restful.readthedocs.io/en/0.3.5/quickstart.html But I have added CORS…
Romulus
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If condition inside for loop

I want to get manager user from current user record. So i have created a for loop to get all the hierarchy from current users Ex: if current current user Supervisor from my FORloop i will get the results like this Asst…
chaitanya kumar
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Sending a variable as data parameter in requests.post() in Python

I'm trying to pass a variable to the data field in requests.post() and I continue to get the error, Error Response: {'error': {'message': 'Exception while reading request', 'detail': 'Cannod decode: java.io.StringReader@1659711'}, 'status':…
t_wimms
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How to get sys_id from the result(incident_response) from below c# code

I have the following JSON(modified) which is read from a HttpWebRequest response stream, and I want to extract the value of "sys_id": { "result": { "number": "INC0012618", "opened_by": { "link":…
urvashi rao
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On-Call Notify with Twilio

I am trying to configure on-call scheduling notify with Twilio to make REST API call for SMS and Phone call. We are using OOB workflow “On-Call: Assign and Notify”. This workflow has block called Send SMS notification. How can we pass Incident…
Ranjith Kariminlla
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What is Service-Now and how is it related to ITSM?

I'm new to Service-Now, can anyone help me to find out what is ITSM and how Service-Now is related to it. What is the best way to learn this tool so that it is easy to know and understand.
TJV
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