I'm new to Service-Now, can anyone help me to find out what is ITSM and how Service-Now is related to it.
What is the best way to learn this tool so that it is easy to know and understand.
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Service-Now started out as an Cloud ITSM Tool, now it contains much more and you can also create custom application on the Platform. But I would suggest you check out there Wiki and Community which is actually pretty good.
http://wiki.servicenow.com/index.php?title=Get_Started
https://community.servicenow.com/welcome
ITSM is broad topic, it's about Incident, Change, Problem Management and a proper CMDB. You will find enough on the web. Like on Wikipedia.
makim
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