Stack Overflow
Stack Overflow

Questions tagged [rt]

Request Tracker (RT) is a bug tracking system.

RT: Request Tracker

RT is a battle-tested issue tracking system which thousands of organizations use for bug tracking, help desk ticketing, customer service, workflow processes, change management, network operations, youth counselling and even more. (excerpt from the homepage)

93 questions
0
votes
1 answer

Get available custom fields when creating new ticket in Request Tracker via REST

I'm trying to get avaiable Custom Fields for a specific queue via Request Tracker API when I create a new ticket. For example when I set Queue = 'X' then I'd like to receive a Custom Fields key with valuesA, B, C that are available for that…
speedvees
  • 117
  • 1
  • 11
0
votes
1 answer

I want to check the previous status within an RT scrip?

my $TransactionPreviousStatus = $self->TicketObj->Status->OldValue: I am thinking this should give the old status but I end up getting the current status For Ex: Old status: open Current Status: reply-pls So when somebody will reply on the ticket,…
Kumar Shanu
  • 3
  • 2
0
votes
1 answer

RT - ShowTicket allows me to reply?

I have a permissions problem with "group rights" section. I have two groups: A, B. A - full permissions B - read-only ( ShowTicket ) The problem is - group B members can still reply to the ticket, and I don't understand why? Since there's a…
Ricky Levi
  • 7,298
  • 1
  • 57
  • 65
0
votes
1 answer

Update Owner field of RT Ticket via REST API 2.0

curl -X PUT -H "Content-Type: application/json" -d '{ “Owner”: { "id" : "root" } }' -H 'Authorization: token XXX_Token_XXX' 'http://XXX_RT_URL_XXX/REST/2.0/ticket/6' This command works for updating values of a ticket at the top level…
Arko
  • 65
  • 2
  • 11
0
votes
1 answer

set Custom field in rt software(Ticketing System) with email from Sharepoint

I want set Custom Field in request Tracker system with email from Sharepoint. I use Sharepoint Designer for sending email. but I Cant. write this in first line of email: cf.{QM-Category of work}:Permission other User with sending email can set…
elham_sh
  • 1
  • 2
0
votes
1 answer

Shibboleth on Request Tracker 4.4.x

I'm moving an old installation of RT from 4.0.x to newest version of 4.4.2. The old installation uses Shibboleth and has worked fine doing so for years with RT_SiteConfig.pm settings: Set($ExternalAuthPriority,…
tjones
  • 1
0
votes
1 answer

Requet Tracker RT4.4, Change Queue of existing ticket using REST API

I am having two Queues Q1, Q2. User U1 has access to Q1 ad user U2 has access to Q2. Finally I have a ticket T whose owner is U1 in queue Q1. I am logged in as U1 and want to change the ticket T1's queue to Q2 and assign it(change owner) to U2. And…
Prosenjit
  • 419
  • 2
  • 6
  • 18
0
votes
2 answers

RT4 mysql character encoding issue

I migrated from Request Tracker 3.8 to 4.2 with existing db and now I can't create new tickets that contain umlauts and that sort of characters in subject: Couldn't create a ticket: Internal Error: Couldn't execute the query 'INSERT INTO Tickets…
Mart Seedre
  • 3
  • 2
0
votes
0 answers

RT resource tracker POST via pure javascript

I would like to automate some tasks in my work. That means for example instead of time consuming logging in RT, searching for particular ticket I would like to update it from simple HTML form with help of JavaScript (that's the only tool I have…
laszlo
  • 494
  • 4
  • 18
0
votes
1 answer

Request Tracker 4.2.8 PHP REST API download attachment

I am trying to download attachments from RT 4.2.8 tickets using PHP REST API (https://github.com/dersam/RTPHPLib). I've used Ticket Attachment Content and Ticket Attachment. They return some kind of string or array like this (basically it outputs…
Sorin Ciocoiu
  • 619
  • 1
  • 5
  • 17
0
votes
1 answer

Request Tracker 4.2.8 migrate database from sqlite to mysql

I am having a hard time migrating Request Tracker 4.2.8 database from sqlite to mysql. I've tried the following: http://technolengy.com/articles/rt4-sqlite-woes/ It migrates most of the data, but doesn't migrate Tickets Links (I can't figure out why…
Sorin Ciocoiu
  • 619
  • 1
  • 5
  • 17
0
votes
1 answer

Create ticket and set attributes via email in Request Tracker 4.2.8

I've managed to configure Request Tracker 4.2.8 to create tickets via email. Can ticket attributes (owner, due date, custom fields, admin cc etc.) be specified in the email? If so, what plugins needs to be added?
Sorin Ciocoiu
  • 619
  • 1
  • 5
  • 17
0
votes
1 answer

Enabling anonymous submission of tickets via email in Request Tracker 4.4.1

Like the title states, I want to enable the anonymous submission of tickets via email in Request Tracker 4.4.1. And by anonymous, I mean not need to be a User in RT, just send an email from any address to a Queue in RT (helpdesk@example.com) to…
Matt
  • 1
  • 3
0
votes
1 answer

Show custom field in comment/response interface (RT)

I've created a custom field in order to detail what person's answer I'm waiting for. Just an combo box that needs to apply to a ticket (queue or transaction doesn't work for me, because I need to filter the tickets using this field). Now, I send a…
Natacha
  • 1,132
  • 16
  • 23
0
votes
1 answer

ListView in PivotItem not stretch width in Windows Phone 8.1 WinRT

I have a pivot have 2 itempivot. When I debug the app show as below: After I close debug, open app it show as below: Why it is show like that? Below code enter code here
Duy Tư
  • 11
  • 8
1 2 3 4
5
6 7