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Questions tagged [rt]

Request Tracker (RT) is a bug tracking system.

RT: Request Tracker

RT is a battle-tested issue tracking system which thousands of organizations use for bug tracking, help desk ticketing, customer service, workflow processes, change management, network operations, youth counselling and even more. (excerpt from the homepage)

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Sphinx + Group By returns "index rt: group-by attribute not found"

I'm trying to build a search engine for my site using the latest version 2.0.4 of sphinx. Indexing and sending queries works so far. But I also want to display some facets so I'll do the same query twice. The first for the normal search results and…
Carsten Henkelmann
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Creating a new ticket in Request Tracker using javascript fetch / REST API

I am trying to connect the contact form on our react website to a queue in Request Tracker. We need to create a new ticket in a specific queue when someone submits the form. I have been all over the docs, the wiki, and the forum, and I am struggling…
intrepidmouse
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Absolute newbie question: why can't I open my dataset?

I am taking a statistics in public health course in Coursera, and the very first lesson in R is a simple loading of data tutorial:…
mossketo
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fetching email from outlook O365 by App-wsgetmail for RT using crontab not working

I have configured the modern authentication for O365 using App::wsgetmail module for RT, everything works fine when I run the the wsgetmail --config=config1.json via terminal it can access the email's inbox and create the ticket in RT and mark the…
Ali Abassi
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Can connect with LDAP ActiveDirectory?

good to everyone. You see, I'm trying to configure 'Request tracker' ticketing program, next to active directory. But I have a problem, I can't make the connection from Ubuntu to Windows, the active directory doesn't even give a signal. I am trying…
RCPAN98
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Request Tracker API V2 Add Multiple Requestors

I'm trying to add multiple requestors to an RT ticket. I can set a single requestor successfully, but when I go to add another, it just overwrites the current requestor. Currently, the body text I'm sending in the PUT request is: {"Requestor":…
Dawson Pleasant
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Configuring Request Tracker 5.0.2 with Apache2 on Ubuntu 18.04.6

I am trying to install Request Tracker 5.0.2 with Apache2 on VM with config.— Ubuntu 18.04.6 LTS; Release:18.04; and followed the following tutorial to install RT5 https://rt-wiki.bestpractical.com/wiki/ManualInstallation. So I used the readme from…
nil
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RT5 is taking slow

I hope you could help me. I've been experiencing slow performance of RT5. And I looked in the process, they were many processes of: /usr/bin/perl -w /opt/rt5/sbin/rt-server.fcgi/ And they are consuming a lot of ram memory which makes the RT5 go slow…
blizzy
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RT LOGGER not writing to a file [RT]

I created an action module in RT. And I want to output the RT Logger into text file. I already configured RT_SiteConfig.pm with: Set($LogToSyslog , 'info'); Set($LogToScreen , 'info'); Set($LogToFile , 'debug'); Set($LogToFile,…
blizzy
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postfix SMTP 550 5.7.60 SMTP

I'm running request tracker 5 on Ubuntu 20.04 with postfix but I can't send email from RT. When I send test email it works. This is my main.cf file smtp_sasl_password_maps = hash:/etc/postfix/sasl_passwd smtp_sasl_security_options =…
William_t
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Apache - httpd won't start as it's complaing about IfVersion being in the wrong format - how to fix?

I'm trying to get Request Tracker up and running with mod_fcgi on Apache 2.4.37 and Centos 8. The httpd service will not start as it's complaining about IfVersion syntax not being correct... however from research it seems correct to me, and is taken…
Jacksporrow
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How do I return list of queues with emails?

I need our ticket system Request tracker to search for all queues and return list of them with emails Is there search query for it? wget -qO- --keep-session-cookies --save-cookies cookies.txt --post-data 'user=xx&pass=xx'…
Guif If
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Delete attachments to reduce disk space

I would like to remove massive all attachments since two years ago because need more space on disk. Is it possible to update any field direclty on database? Is it a goot idea to reduce the space? Are any tool or can execute any query on mysql…
Guif If
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Cannot add attachment to new RT ticket

I'm currently using RT 4.4.3 in a project and I'm trying to create a new ticket with an attachment, using Java code. I tried to follow the instructions provided by this BestPractical resource hosted on GitHub and specified in this list of pulls. The…
abarisone
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How to fix Perl Business::Hours Bad order 2 critical error?

We have Request Tracker 4.4.3. There we have an automated script that uses Business::Hours distribution. Here's the essential part: sub IsApplicable { my $self = shift; my $bhours = $self->BusinessHours; my $ticket = $self->TicketObj; …
real_sm
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