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Questions tagged [rt]

Request Tracker (RT) is a bug tracking system.

RT: Request Tracker

RT is a battle-tested issue tracking system which thousands of organizations use for bug tracking, help desk ticketing, customer service, workflow processes, change management, network operations, youth counselling and even more. (excerpt from the homepage)

93 questions
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How to display custom fields in QuickSearch results (RequestTracker)?

If I click one of the links in the QuickSearch Box inside the main dashboard it lists all tickets correctly, the problem is that I want all my custom fields to be displayed in the quickSearch results. I already tried setting…
iamdeit
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Why do I get the error 'Can't locate Plack/Handler/Apache2.pm in @INC' when I install Request Tracker on CentOS 7?

I am installing Request Tracker on my CentOS 7 machine. When I start the httpd server, I get the following error: Can't locate Plack/Handler/Apache2.pm in @INC (@INC contains: /usr/local/lib64/perl5 /usr/local/share/perl5…
Megamind
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how to create a ticket in rt using python-rtkit

I'm having trouble with a simple script whose only purpose is to create a single ticket and every time I get 401 Credentials Required I took my code verbatim from https://github.com/z4r/python-rtkit. (URL, username and password are redacted for…
avorum
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How can a Request Tracker `scrip` insert multiple IP addresses in RT4's new IP Address custom field?

RT4 allows for a new CustomField consisting of a validated ipv4 or ipv6 address, and also allows for multiple values. This allows me to have an "IP Addresses" custom field that has several addresses for a ticket. I cannot seem to get a scrip that…
incumbent
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RequestTracker and Mason destroying my class over and over again

I'm hacking on Request Tracker, which is written in perl and uses Mason for the web interface. I'm trying to make a customized page, that involves an autohandler, an html page, and pulls in some methods in other comps. I have a simple class that I…
Paul Tomblin
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Issue in setting up RT5’s database

I am following this tutorial to set up RT5 in a virtual machine with ubuntu 18. Currently I am in the setting up RT's database step but when I try to run the code sudo /opt/rt5/sbin/rt-setup-fulltext-index --noask --dba=rt_admin to set up full-text…
nil
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Attachments using REST WebService and VB.NET

I am currently developing an application using VB.NET in which I am using the REST WebServices. I have been able to do the basics with REST, however, I have not been able to add an attachment (more specifically upload a file, using REST which gets…
Devin
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What is the difference between "Updated" and "LastUpdated" in Request Tracker?

In the Request Tracker REST API, I have access to the LastUpdated field. However, if I use the Query Builder tool, I can use Updated or LastUpdated. What are the differences between these two fields?
joeforyou
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I need help converting this REST API Curl command to Python requests

I'm new around here, and rather new to all that is coding to be honest. I'm trying to create a Pyton script to search for items from a Request Tracker asset database using REST API. So far I got this Curl command: curl -X POST \ -H "Content-Type:…
mberg
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RT 4.0.3 to 4.4.3 leads to performance issues due ACL checks

I‘m trying to update an old request-tracker 4.0.3 instance to 4.4.3. The upgrade works even with 82’319 user ( inclusive privileged LDAP users; ExternalAuth ). So far so good, but I realized that the performance for displaying queues is terribly…
EaglePsyX
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Some questions related to SphinxSE and RT indexes

I consider using Sphinx search in one of my projects so I have a few questions related to it. When using SphinxSE and RT index, every UPDATE or INSERT in the SphinxSE table will update the index, right? No need to call indexer or anything? Can I…
stormbreaker
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How to use System.net.http.httpclient to create new RT(request tracker ticket)

Need to develop a C# application to create new RT tickets, but the example code for c# on https://rt-wiki.bestpractical.com/wiki/REST#C.23 is not working. I have found information from different places but none of them really have example on how to…
faddox
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Request Tracker (RT) REST API Error with Content

I have tried posting the HTTP request multiple ways (both using PHP and Python) and I keep getting this error string(341) "Can't use an undefined value as an ARRAY reference at /opt/rt4/share/html/REST/1.0/dhandler line 189. Stack: …
HollyPocket27
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How do I use the Groups.pm in Request Tracker?

In lib\RT\CustomFieldValues\ there is the groups.pm file which is supposed to be an example of how to get data into a custom field, but how do I actually use that once I have written it? Does anyone have any documentation or a sample of this?
Robert MacLean
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Delay in pop download of mails using fetchmail

We are using fetchmail to retrieve mails from different mailboxes and create tickets in queues configured in the request tracker. Fetching mail from one of the mail-ids is taking long. Anybody had similar experience? What can be the possible reasons…
lazilyInitialised
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