Zendesk Ticket create API using ajax

Question

BY THIS CODE PLEAS HELP HOW TO CREATE ZENDESK TICKET

<script type = "text/javascript" >
  $(function() {
    $("#btnGet").click(function() {
      $.ajax({
        url: 'https://xxxx.zendesk.com/api/v2/tickets/1.json',
        contentType: 'application/json',
        type: 'POST',
        data: JSON.stringify({
          "ticket": {
            "subject": "Tst SUB",
            "comment": {
              "body": "Test BODY"
            }
          }
        }),
        success: function(response) {
          alert("Hello: Success");
        },
        failure: function(response) {
          alert("Fail");
        },
        error: function(response) {
          alert("Error");
        }
      });
    });
  });
</script>

URL is wrong , you are adding a .json in url , please find the right URL and pass it with proper data required in data element. For making a HTTP call , we need Http method , url , input data. — HulkSapien, Feb 09 '20 at 16:07
What happens when this does fail? Error messages, anything in the console, etc. Try printing the response in the failure and error responses. (That might have to be fail, not failure) — Nate, Feb 09 '20 at 16:23

score 0 · Answer 1 · answered Feb 09 '20 at 16:08

0

It appears that you have some issues with the body section.

"comment": { "body": :Test BODY" }

try

"comment": { "body": "Test BODY" }

answered Feb 09 '20 at 16:08

Mech

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Thanks to reply, but This by mistaken write in question but in code it's right. – ghanshyam chavda Feb 09 '20 at 16:18
but Still not get solution if someone know solution pleas do. – ghanshyam chavda Feb 12 '20 at 10:03
Are you authorizing the request? – Mech Feb 14 '20 at 19:26
I have token but i don't know how to authenticate – ghanshyam chavda Feb 16 '20 at 08:57

score 0 · Answer 2 · answered Jun 30 '21 at 16:14

Your code works, the only mistake is in the request url. When creating a new ticket you don't need to add any ticket number.

Just edit the url removing 1.json and leave 'https://xxxx.zendesk.com/api/v2/tickets'

Also, if you're not sending the request from within Zendesk (e.g. a custom app) you need to authenticate the request.

Zendesk Ticket create API using ajax

2 Answers2