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Questions tagged [workspace-desktop-edition]

Used for the Genesys softphone application Workspace Desktop Edition, which is the successor of Genesys Interaction Workspace.

Used for the Genesys softphone application Workspace Desktop Edition, which is the successor of Genesys Interaction Workspace.

9 questions
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Use IConfService to query object by Attributes

How do I query objects by attribute (instead of 'Filter Keys') using the Genesys Platform SDK? Endpoint endpoint = new Endpoint("DEV", "the host", 12020); endpoint.ServicePrincipalName = "the host/the principle"; _confServerProtocol = new…
Eric Scherrer
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Inserted Chain of Command not executing in correct order

I am inserting a custom command in the chain "BundleClose" before the "GetAttachedDataInformationUCS" command, but it is executing the command after the "Close" command. I have tried inserting it before, after and with commands other than…
Eric Scherrer
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1 answer

Calling IInteractionVoice.Release() not releasing (hanging up) the current call in a Workspace Desktop Edition custom module

I have a requirement to hang up the current phone call programmatically in Genesys Workspace Desktop edition. Here is what I have: public class SomeService { private readonly IEnterpriseServiceProvider _esp; public…
Eric Scherrer
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2 answers

Open new mail interaction window in Genesys Interaction Workspace

I got the task to show the "new outbound mail" dialog in Genesys IWS upon an external event from a webservice. I put my IWS extension in place and it loads and can provide a webservice interface. My main problem now is that I don't understand how I…
Scoregraphic
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How to check voice.mark-done-on-release option from custom code

In our Workspace customization I need to check if the voice.mark-done-on-release option is set to true. Using a decompiler I can see that this option is exposed in Genesyslab.Desktop.Modules.Voice.VoiceOptions object as property…
Eric Scherrer
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2 answers

how to get call id from genesys sdk platform

i want to get the Call id when the call is answered from agent with using the WDE (Workspace Desktop Edition) Platform SDK for .NET [ C# ] without using SIP Server ? to call the Rest API…
bavs
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How to tell when interaction is in after call work state?

Is it possible to tell inside a chain of command if the current main interaction is in "After Call Work" mode?
Eric Scherrer
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How to read the annex of a business attribute in Workspace Desktop Edition?

Using the out of the box WDE customization framework, is it possible to read from the annex of a custom business attribute?
Eric Scherrer
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2 answers

Genesys Workspace Desktop Edition out of service

Workspace Desktop Edition get out of service automatically after login, where did the problem come from?
Anass EL
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