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i want to get the Call id when the call is answered from agent with using the WDE (Workspace Desktop Edition) Platform SDK for .NET [ C# ] without using SIP Server ?

to call the Rest API https://docs.genesys.com/Documentation/HTCC/latest/API/CallsAnswer

so that i need to know /{id} for answer call and get Connid and MSISDN from the response

bavs
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2 Answers2

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You can get the list of all calls or search for a specific call by GETing /api/v2/me/calls or /api/v2/me?subresources=*. Details here.

ostergaard
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You can connect to T-server and monitor agent extension's events. When the agent answers the call, T-server sends an established message to you. This established message includes DeviceId(ThisDn),AgentId,CallId,ConnId and other informations of call.

In the link below, you can see that how to connect t-server and monitor extension's events.

Genesys Platform : Get Call Details From Sip Server

osman aymaz
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  • You should include some of the important info from the link into this answer, that way if the linked page goes down this answer is still useful. – Andy Hayden Jun 01 '18 at 23:02
  • Thank you, Andy, for your advice. In order to the answer is already written, ı don't want to be like stealing it. I will consider the advice in my next answers. – osman aymaz Jun 03 '18 at 00:19
  • The question specifically says "without using SIP Server". – ostergaard Aug 12 '18 at 11:06