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Questions tagged [twilio-taskrouter]

Twilio TaskRouter allows you to build intelligent routing into your existing system to create smarter workflows that easily integrate with other Twilio APIs.

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I got 'is not defined' when trying to access class from a CDN loaded on Vue js

While trying to use Twilio TaskRouter JS SDK on Vue JS, that you have load through CDN.
AlfredoDaAs
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Transfer call from Twilio auto pilot to Taskrouter?

I am creating Autopilot which greets the user when a Twilio number is called. Then Autopilot will ask the user if he wants to connect with the agent according to the answer of the user. If user say yes then Autopilot will transfer the call to task…
Bhavesh Daswani
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Matching expressions for Twilio TaskRouter workers on data in objects in arrays

I've got Twilio Taskrouter workers with attributes that look like as follows: { "name": "Bob", "id": "45", "roles": [ { "id": "19", "name": "Foobar" }, { "id": "20", "name": "Foobaz" } ] } I'd like to write a queue expression to…
Chris W.
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Twilio conferenceSid from callSid

I have been using Twilio with a node and Angular project to build a call centre. All the incoming and outgoing calls are made to conference call to make it easy to add participants for transfer call etc. In the Angular project, I have been using…
Nikhil Baby
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Twilio TaskRouter in Django / React JS

I'm building a simple contact center app using Twilio. I'm creating the TaskRouter Worker capability token in my backend like so: Serializer: class TwilioTokenSerializer(serializers.BaseSerializer): def to_representation(self, instance): …
Adamowicz
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Listen to task canceled event in the browser

I am using Twilio Taskrouter for making reservations for a video call. What I want is to notify the user that all workers are currently busy, with a message displayed for the user on the browser. So I wanted to know how can one catch the…
Vishal Chugh
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How to get Twilio worker for incoming calls using TaskRouter? - Django

I'm building a simple Django contact center app using Twilio, TaskRouter, Client JS SDK. I'm using the status_callback to save the calls log for each customer in db by listening to the request with complete status_callback_event. (not sure this is…
Adamowicz
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Twilio Target Worker Expression--blocking voice calls while on a text

I've read the documentation here: https://www.twilio.com/docs/taskrouter/multitasking#preventing-a-worker-from-receiving-chat-tasks-if-on-a-voice-task on how to block an agent from getting chats while they are on a voice call, but I want to do the…
Joann
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Twilio TaskRouter - Retrieving caller number in Assigment Callback

I'm following a tutorial on Twilio TaskRouter. I have successfully set up a workspace, workflows, activities, taskqueues and workers. Currently i am looking at this documentation at step 3: When my twilio number recieves an inbound call, my server…
Vu_Ng
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Twilio Update a Task's current Queue

I'm using the TaskRouter to create a Workspace, Tasks, Queues, Workers and Workflows. When a Task enters a queue I need to perform some operations that may take up to a minute before I want the task to go to the next queue even if there's 0…
BlabzX
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How can I redirect instruction when Reservation status is accepted? twilio

I am using twilio flex, task router and twilio functions. I want to redirect the live call to the function I've created. The Scenario is, User calls the twilio number. Agent picks up the call from twilio flex dashboard on computer. When agent ends…
Irfan
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Remove default_filter from Twilio TaskRouter

I've set up my workflows and taskqueues. Workflow looks like this. { "task_routing": { "filters": [ { "filter_friendly_name": "Dialpad", "expression": "flexOutboundDialerTargetWorker != null", "targets": [ …
Borjante
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How to set start and end dates for Twilio worker statistics?

I'm trying to get the statistics for a Twilio Taskrouter worker (specifically, I want to know how much total Idle time they've had over their lifetime). I'm using the following query: getStatisticsByWorkerSid(workerSid){ return…
sigil
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Twilio TaskRouter: How to match worker based on activity

In a routing step I would like to only match a task to a worker if that worker is in a specific activity; I've created a custom activity called 'outbound'. I've tried the following in the expressions worker.activity == "outbound" and…
danny gonzalez
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Twilio en queued calls not coming through to agent phone

I am using Twilio Studio to configure an IVR system and was successfully able to do that. Now I am trying to create a queue with few agents so that the calls are not missed. I was able to create a Task Router and create a queue under that, as…
Geo Thomas
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