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Questions tagged [twilio-taskrouter]

Twilio TaskRouter allows you to build intelligent routing into your existing system to create smarter workflows that easily integrate with other Twilio APIs.

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Twilio API requests taking too long to respond when sent using Twilio Java Helper Library

We are using Twilio Task Router for a call routing functionality in our web project (Java 8 application running on Tomcat 9). We are using Twilio Java SDK (https://mvnrepository.com/artifact/com.twilio.sdk/twilio/7.36.2) for making Twilio API…
Nick
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Skip Timeout expression field not available in Twilio Java Helper Library

I am trying to create a Workflow using Twilio Java SDK (7.40.0). I have the requirement to set the 'Skip Timeout expression' (https://www.twilio.com/docs/taskrouter/worker-presence) as part of the Routing step. But i am unable to find a field for…
Nick
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Twilio Taskrouter: how to implement a "do not contact" list of WorkerSids in Workflow Configuration?

This question is similar to this one I previously asked, in that I want the task to perform a Target Worker Expression check on a list of WorkerSids that I've added as one of the task's attributes. But I think this problem is different enough to…
sigil
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Prevent worker from receiving voice tasks by updating their voice channel capacity

I'm currently using task router to route calls to my workers and I want to temporarily prevent certain workers from getting assigned voice tasks. I thought by updating the worker channel capacity for voice to 0 or marking the voice worker channel as…
nam
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Setting Twilio Client customParameters on incoming call for conferences

I am currently using Twilio Client for all of our end points, and all of our call legs are being bridged by agent conferences. Calls to Twilio Client are therefore made either by the Task Router 'conference' command on inbound calls, or the agent…
madkat5
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How to set the assignment_callback 'from' property to original caller number?

Our Twilio app connects with TaskRouter to handle queueing of calls, and I'm struggling to set the right parameters on the "dequeue" instruction. Perhaps this is the wrong way to do it, but the way it's set up so that when a call comes in, it takes…
Leo
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Twilio Task Router is not working properly for conference

In the assignment callback endpoint, i have used instruction => 'conference' to convert all incoming call to conference: return response()->json(array('instruction' => 'conference', 'call_sid' => $attributes->call_sid, 'from' => $attributes->to,…
Nabin
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Handling 3 call queues in twilio in an elegant way

I'd love some advice on my twilio setup for a problem I'm trying to solve. Overview A client can call our twilio number and have one of three cases to handle: - is our client and has a question - should be transfered to CC queue (2ppl), - wants to…
milosz
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Is there a way to pull a reservation that has been enqueued with one worker(waiting to be accepted), and assign it to yourself

Here is the scenario: Call comes in. Agents A and B are available on the queue and eligible to take the call. TaskRouter assigns to Agent A, and Agent A's client gets the chance to accept it. For whatever reason Agent A does not pick it, and caller…
Shailesh
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How can I accept reservation programmatically once reservation.created callback event fired in twilio task route?

Twillio task route 1) How can I manage different instruction in single callback URL using asp.net mvc Library? Ex : --> Task created using enqueue. I have placed dequeue instruction in Assignment callback url but how can I manage once task is…
Chintan Mstry
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How to implement video call with twilio task router

We are using Task Router for our Call Center Project. Incoming calls routing through Task Router to our agents. Now, We have to impliment Video Call as well. I want to understand, how we can use Same Task Router for Voice Call and Video call to…
Balvant parmar
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How can i disable a TaskQueues or TaskRouter from the web

I am using Twilio TaskRouter. And sometimes, i needed a way to stop a queue from functioning. Is there a way to disable a TaskQueues or TaskRouter from the web?
Wael Kabli
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