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Questions tagged [twilio-taskrouter]

Twilio TaskRouter allows you to build intelligent routing into your existing system to create smarter workflows that easily integrate with other Twilio APIs.

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What is the best way to determine a worker's current status since Taskrouter doesn't automatically update it in Multitasking mode?

Taskrouter seems to leave a worker's activity status at Idle, even when they're in a call (we're only using voice at the moment). I tried disabling the other methods so only voice is active, but the result is the same. I'd like to programmatically…
tcbeaton
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how to associate phone number to a callback task in twilio

I was able to create a callback task but its not associating the phone number with it which in turn doesnt show the callback button in twilio flex panel. here is the api used: https://taskrouter.twilio.com/v1/Workspaces/workspaceId/Tasks here is the…
SO-user
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Twilio TaskRouter Serverless Reservation Function

Has anyone completed or found a guide on routing/ accepting a task router reservation? Example flow: Call # > picked up by Twilio Studio and enqueued to TaskRouter Workspace with attributes > task router workflow associates to a taskrouter queue and…
Cyberoptics
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Twilio Task Reservation is not returning reservation timeout

We are currently implementing a new Contact Centre using Twilio TaskRouter. The desired functionality is: Call the available worker via Task Assignment URL. If the Reservation times out (Worker does not answer), Change Worker Activity to Offline. We…
sajid
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Twilio Task Router - Evaluate task attributes based on age

In Twilio Task router, how to evaluate task based on age. For one of requirement where customer is asking to call after 5 minutes, so in task router, how can enforce task assignment after 5 minutes, not immediately. i.e. task.age > 300. I have tried…
Vinit Prajapati
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Implementing warm transfers programmatically with Taskrouter

I'm trying to implement warm transfers programmatically with taskrouter (transfer to internal queue, transfer direct to agent). As I understand, when using the flex UI buttons to transfer, the assigned task gets reset back to reserved and a new…
user601206
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how agent pass data to task router?

I have an issue. here is my flow: agentA-->taskRouter-->agentB. I know how to pass data(some additional customer info) from taskRouter to agentB(by attribute), but I don't know how agentA pass data to my taskrouter.(or how taskrouter receive the…
Margie.chen
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Rate limit exceeded for target Task-List-EvaluateTaskAttributes

I'm using Twilio API via twilio-ruby gem to list TaskRouter tasks with evaluate_task_attributes. Sometimes I get Twilio::REST::RestError [HTTP 429] 20429 : Unable to fetch page Rate limit exceeded for target…
Ilya Umanets
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Twilio Task Router - How to transfer assigned Task to some other worker?

There is one task Assigned to WORKER A, however after spending sometime, WORKER A realized, this can not be handled by own and needs to be transferred to WORKER B. How can we achieve this using Twilio Task Router?
Vinit Prajapati
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Python: Twilio TaskRouter Conference Instruction

I'm handling incoming call using TaskRouter with conference instruction like so @csrf_exempt def TaskEnqueue(request): """ Put call into queue """ response = VoiceResponse() digits = request.POST['Digits'] selected_service =…
Adamowicz
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Twilio Call To Multiple Agents on Form Submit

i am having a case where when client submit a form i want my system to call multiple agent if one agent pick call all the calls should be drop the code i am current using call is dropping all calls after execution of twiml $data = $req->input(); …
dg.shahneel ahmed
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Twilio TaskRouter - ordering workers by assigned_tasks

I'm passing by an issue on my Twilio TaskRouter configuration. The thing is that I need to address an incoming task to the worker who has lesser tasks assigned to him/her, not to the longest idle worker (as is the default). According to Twilio's…
Manollo Guedes
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Twilio call duration

Is there a way to get info about call duration statistics via Taskrouter API? I've been able to retrieve TaskQueue Statistics and Worker Statistics, but these don't include info about the average duration of a call. I was thinking about using the…
GlennM
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How to use Twilio Conversations API together with Taskrouter

As the title suggests I'm having trouble integrating the Conversations API with Taskrouter capabilities. The approach I'm using is essentially what is suggested for integrating SMS and Taskrouter here Using SMS and Taskrouter Together The idea is…
ztyree
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Twilio taskRouter js sdk giving CORS error

Tried doing a worker.update(...), worker.completeTask(...) and always getting a CORS error from localhost.
AlfredoDaAs
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