I'm trying to get the statistics for a Twilio Taskrouter worker (specifically, I want to know how much total Idle time they've had over their lifetime). I'm using the following query:
getStatisticsByWorkerSid(workerSid){
return this.workspace.workers(workerSid).statistics({
start_time: '2017-01-01T01:00:00Z',
end_time: '2020-01-01T01:00:00Z'
}).fetch();
}
and then I get the cumulative result with:
async getStatisticsByWorkerSid_cumulative(workerSid){
try{
var statistics=await this.getStatisticsByWorkerSid(workerSid);
return statistics.cumulative;
}
catch(err){
console.log("getStatisticsByWorkerSid_cumulative: error "+err);
return null;
}
}
This should give me their statistics for the last 3 years, but instead I get the following result:
{"reservations_timed_out":0,"reservations_rejected":0,"reservations_created":0,"reservations_rescinded":0,"tasks_assigned":0,"start_time":"2019-11-16T03:42:30Z","reservations_wrapup":0,"end_time":"2019-11-16T03:57:30Z","reservations_accepted":0,"activity_durations":[{"avg":900,"min":900,"max":900,"friendly_name":"Offline","sid":"[ActivitySID here]","total":900},{"avg":0,"min":0,"max":0,"friendly_name":"Idle","sid":"[ActivitySID here]","total":0},{"avg":0,"min":0,"max":0,"friendly_name":"Busy","sid":"[ActivitySID here]","total":0},{"avg":0,"min":0,"max":0,"friendly_name":"Reserved","sid":"[ActivitySID here]","total":0},{"avg":0,"min":0,"max":0,"friendly_name":"WrapUp","sid":"[ActivitySID here]","total":0}],"reservations_canceled":0,"reservations_completed":0}
This seems to only give me the most recent 15 minutes' activity.
I've tried it with startDate and endDate instead, but got the same result. How do I actually specify the time range whose cumulative statistics I want to return?
