how agent pass data to task router?

Question

I have an issue. here is my flow: agentA-->taskRouter-->agentB. I know how to pass data(some additional customer info) from taskRouter to agentB(by attribute), but I don't know how agentA pass data to my taskrouter.(or how taskrouter receive the data)

Answer 1

Twilio developer evangelist here.

To pass data to other agents on a task through Flex, you can add further attributes to your task from within the Flex interface.

You would need to build a Flex plugin that allows you to add that data. I have an example Flex plugin that adds a text input to the task panel and allows agents to use it to set the customer name in the task attributes.

Once you have access to the task object, you can update the attributes with the function:

task.setAttributes(newAttributes);

setAttributes does overwrite existing attributes, so ensure you don't lose all the existing attributes like so:

const newAttributes = { ...task.attributes, name: this.state.name };
task.setAttributes(newAttributes);

This will update the attributes on the task that another agent will then see when they are assigned the task.