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Questions tagged [twilio-studio]

Use this tag for questions about the features and functionality of Twilio Studio.

Twilio Studio is a visual application builder or IDE for the Twilio telecommunications platform.

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191 questions
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"Number to Contact" does not send message when edited

When I change the {{contact.channel.address}} number to a different number that I receive form REST Parameters the message will not send. I am trying to take a POST request that then triggers the Twilio Studio to call a store and tell them they…
Jack Kennedy
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Twilio Studio call flow with new AMD API

I have a flow configured in Twilio Studio that starts with a Make Outgoing Call widget (it is triggered from REST API). The timeout is set to 18seconds, and if the user does not pick up, I transfer it again to another Make Outgoing Call widget for…
Dennis
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Twilio en queued calls not coming through to agent phone

I am using Twilio Studio to configure an IVR system and was successfully able to do that. Now I am trying to create a queue with few agents so that the calls are not missed. I was able to create a Task Router and create a queue under that, as…
Geo Thomas
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Setting up call enqueueing and forwarding using Twilio Studio

I was recently trying to use the Twilio Studio to set up an IVR system to route the calls to the correct numbers based on the selected user input. I was able to create the following workflow and it works fine. Here I am able to split the call based…
Geo Thomas
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contact-channel-address is auto prefix with +1 when using Twillio Studio - make outgoing call

Using Twilio Studio to make a non US out going call. The trigger is from RESTapi. The Twilio widget auto-prefix the outgoing number with +1. I tried to use Twilio Studio to make a non US out going call. The trigger is invoked from RESTapi. In the…
KokSin See
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How to set action for calls not answered?

I'm using Twilio Studio for a simple phone system. I would like an Incoming Call to ring 3 phone numbers simultanueously (I figure out how to do that w/ the connect_call_1), but how do I pick an action if no one picks up? I would like it to connect…
GGT
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Twilio Studio REST API - pause and send DTMF codes

I'm attempting to add pauses and DTMF tones (similar to Dial an extension using DTMF tones after a pause / Twilio Studio) via the REST API. I'm using the python helper libraries. I've already attempted the same solution as was suggested above but…
deroses
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How to allow pauses in twilio studio gather input

I am working on an IVR in Twilio studio in which the caller needs to read out their id number in order to check their point balance. Everything works well except if the caller pauses between numbers the Gather input widget thinks they are done with…
user10853232
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Twilio PCI Compliant in Function Widget with Studio

I've been stalking around here and have gotten most of my answers as I make my way through this new tool, but I'm now stuck and need some direct advice. The Gather function in Studio is not PCI compliant, so I have to shift my call to a Function…
rasstwo
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How to use a variable in a custom function in Twilio Studio?

I would like to use variables from the Trigger widget in Twilio Studio, for example the trigger.message.From variable (that I believe contains the sender's phone number). Unfortunately, these variables are not passed to the event object in my…
Jezor
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Twilio pay integration with Braintree

I am trying to integrate Twilio with Braintree. Twilio pay should be included in Twilio studio. Is there any direct(without using third party tools) integration example or document is available? Any help is appreciated
Riyas
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Twilio Studio Gather Input on Call Widget multi-lingual with TwiML Bin

Using Twilio Studio to build a multi-lingual IVR. First it starts with a Gather Input on Call widget which is used to determine the users language - eg. 1 for English, 2 for Spanish etc.. By default the Text to Say field in the widget supports one…
Walrus
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undefined:undefined Twilio Studio Flow SMS Forwarding Function Error

I've been attempting to create a two-way conversation using SMS forwarding in Twilio Studio flow. I know there are multiple ways to set up SMS forwarding in Twilio, and I have been successful in doing so using functions on their own, TwiML and…
Shahzadi Sayyid
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in Twilio Studio, how can I save the user input from a "Gather input on call"

Let me be clear - I'm trying to do this using Twilio STUDIO - not coding. I have a complete IVR built and working, but I can't figure out how to save the selections the caller inputs (DTMF). Is there a simple plugin or addon that can save user…
stvgrc
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Twilio Studio HTTP request

I have been working with Twilio Studio trying to build this IVR tree. I need a few requests that will go back to my main platform to check the caller_id of the line calling in and to verify_employee pin etc after the caller_id is verified. I know…
Awhitey98
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