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Questions tagged [twilio-flex]

Twilio Flex is a programmable contact center platform, which works out of the box and is also customizable at every level of the stack.

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How do I perform a Twilio Flow split by different phone numbers in a channel?

I am planning to have multiple phone numbers (Whatsapp for example), routed to the same Twilio Flow. As per https://www.twilio.com/docs/studio/user-guide, I should be expecting a Twilio phone number that I can use to split the flow by: Flow…
OCC
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Twilio Flex's CRMContainer uriCallback does not allow http sites

I am going through the Twilio getting started guide here https://www.twilio.com/docs/flex/quickstart/getting-started-plugin and cannot get the UI to display a HTTP site (it works for HTTPS). flex.CRMContainer.defaultProps.uriCallback = (task) => { …
OCC
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What is the best way to assign incoming task (SMS, call, chat) to a person based on custom logic?

I need to create a rule in Twilio Flex to assign incoming calls, SMS, chat messages to different people based on a custom rule in our existing system, e.g. make a GET request to our backend and decide based on the returned response. Is this possible…
szx
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Integrate Twilio components without flex

I will like to use the twilio messaging, voice, chat, channels, taskrouter, proxy, but I dont want to use Flex. Can I create a new app in .net for example and integrate all components and create something like flex or I need the flex webchat plugin?…
Ray
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Can we configure Twilio Flex's wrap up time?

Is it possible to and how can we configure the wrap up time an agent sees after they end a call? At the moment, the agent has to manually "complete" a call. Is there any way we can time that out?
Fluffia
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Twilio Flex dashboard, trigger webhook when sending sms

When sending sms message from twilio flex dashboard directly, there is no webhook triggered , just wondering if there is a way to force webhook trigger for outgoing sms messages from twilio flex dashboard?
Hrach
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Unable to use debugger in Twilio Flex project with vscode

I have a Twilio Plugin which I need to be able to debug in vscode. I have followed the instructions found here to the letter but am still unable to debug. The end result of following these instructions is that, when I click where I want to set a…
Wynn
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Twilio WebChat client - Create-React-App - Bundling and hashing

I need to be able to re-bundle the Twilio webchat client .js file to be used by third parties. I want to add custom react components to the web client and publish this version to my server for use on other websites. The sample project based…
Dylan M
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@twilio/flex-webchat-ui how to integrate in my react redux project

How to integrate @twilio/flex-webchat-ui in my react+redux project I created a Twilio Flex account, but I don't know how to integrate the webchat in my project. I've read Twilio Flex documentation, but it didn't help. Can anyone help me,…
Anil
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How can I redirect instruction when Reservation status is accepted? twilio

I am using twilio flex, task router and twilio functions. I want to redirect the live call to the function I've created. The Scenario is, User calls the twilio number. Agent picks up the call from twilio flex dashboard on computer. When agent ends…
Irfan
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Cannot receive media attachment file in Twilio Flex

Project description: Currently we have our customers using various chat platforms such as whatsapp , and slack where our contact center is forced to use the same. However, we would like to give Twilio flex platform to our contact service team so…
Abinaya M
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Twilio Flex, Intercept Incoming Messages in order to send Slack Notifications

I currently have Twilio Flex set up but need to intercept all incoming messages in order to send slack notifications to reps, if they're offline and need to respond. Is there a way to intercept (using a webhook) only Incoming messages so that I can…
George Kemp
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How do I send an incoming message to flex and also call a function? Connect 2 actions to 1 trigger

Trying to connect 2 actions from 1 trigger in the message flow. I want to connect a function that will run after an incoming message arrives and also send this message to flex from their pre-made widget. I am using twilio message flow widgets and…
user3320073
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Embed Twilio Flex into a custom application

I have written a custom application and would like to be able to offer Twilio Flex as a plugin. I see that they have integrated their Flex Agent with CRMs like Salesforce. Is there a guide or documentation on how to do this with a custom written…
ewahner
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How do I change the text "Chat with us" in the Twilio Flex webchat client?

I'm trying to change the text in the header pane and chat icon callout which both says "Chat with us" by default. How do I do that? I found two ways in the documentation and none of them work.
Magnus Karlsson
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