Embed Twilio Flex into a custom application

Question

I have written a custom application and would like to be able to offer Twilio Flex as a plugin. I see that they have integrated their Flex Agent with CRMs like Salesforce. Is there a guide or documentation on how to do this with a custom written app?

were you able to get an answer to your query or is this still open? — am1704, Mar 21 '20 at 01:31
i have added a github repo that demonstrates the approach, hope its useful — am1704, Jul 10 '20 at 08:39

score 0 · Accepted Answer · answered Jul 10 '20 at 08:49

You can do this by

Creating an iframe in your custom app that points to your flex url (https://flex.twilio.com if you are using hosted flex)
rate flex plugin with your required features
Use postMessage to implement the communication between your flex plugin and your custom app

Here is a sample repo that shows how to implement click to dial from a custom app using above method https://github.com/abhijitmehta/flexClickToDialCRMIframe

Embed Twilio Flex into a custom application

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