Stack Overflow
Stack Overflow

Questions tagged [twilio-flex]

Twilio Flex is a programmable contact center platform, which works out of the box and is also customizable at every level of the stack.

139 questions
1
vote
1 answer

For voice tasks in Twilio Flex, how do I get the current conference ConferenceSid?

I can see that for all the voice interactions, behind the scenes flex is using its voice API to create a conference between caller and worker. How do I obtain the created ConferenceSid after the task has been selected and reserved? What I would like…
Judy007
  • 5,484
  • 4
  • 46
  • 68
1
vote
1 answer

Twilio Flex Webchat - ability for end user to terminate chat

I am building an internal support tool with Twilio Flex. The first rollout will just handle chats from either the WebChat widget or SMS. For the WebChat widget, I can't find anything allowing the end user to terminate the chat. Is this possible?
jrkt
  • 2,615
  • 5
  • 28
  • 48
1
vote
1 answer

How to create Twilio Flex UI themed hml elements

I want to add buttons, form element etc to my component, but they appear without styling. How can I let them render using the theme styling? Any common componets for buttons/dropdowns/tabs or css classes I can use and how?
Kishore Barik
  • 742
  • 3
  • 15
1
vote
1 answer

How do I change initial Twilio Flex WebChat message from "BOT" to a more friendly name?

I can see that by default the first message that is shown to the end user is from "BOT" . How do I change this to something a little more "human"? Perhaps something like "Agent"? Id imagine customers a little apprehensive about just talking to a…
Judy007
  • 5,484
  • 4
  • 46
  • 68
1
vote
1 answer

How to authenticate with custom apis/microservices from using Twilio Flex SSO token

I have successfully enabled a plugin to work with Azure AD . And based on the documentation I can find, Twilio encourages the idea that if you wanted to communicate from React JS app to custom APIs , then you can do so. The problem I see is that…
Judy007
  • 5,484
  • 4
  • 46
  • 68
1
vote
1 answer

Custom fonts in Twilio Flex Web chat

I am editing the UI of my Twilio Flex web chat plugin. How do I edit the font, so it's not Open Sans?
wriuhasdfhvhasdv
  • 474
  • 4
  • 20
1
vote
1 answer

Initiate twilio flex chat using node.js

I am having difficulty getting twilio flex to show messages created using the API using node.js. I am creating a channel, adding a member, creating a message on the channel using the member. The flex dashboard shows the incoming chat request in the…
Mike Donovan
  • 31
  • 1
  • 4
1
vote
2 answers

How may I receive FB messenger messages in Flex Agent Console

I'm trying to use Messenger channel in a Flex instance, however, I haven't been able to make it work. The closest I've got is using at the Facebook channel configuration the function url INBOUND MESSAGE as callback url, this way I receive the…
Andres Mujica
  • 23
  • 1
  • 6
0
votes
0 answers

Twilio Flex not receiving audio back from websocket

In ongoing call with caller on flex, we are trying to play our customized message in form of audio on caller end. How can we send audio to caller end? When incoming call lands on twilio studio our fork streaming starts through studio widget and then…
Hassan Raza
  • 1
0
votes
0 answers

In version Flex UI2.0, How to open my outbound panel?

before 1x,What I use is plugin-flex-outbound-dialpad, But 2.0 comes with This plugin is obsolete. But I didn't see it in version 2.0, so this built-in feature is to get started somewhere, I'm a newbie and need help Or do you have to upgrade your…
赖志良
  • 1
  • 1
0
votes
0 answers

How to change the color of dot-icon showing the availability of agent in UserCard of Teams view in Twilio Flex Plugin?

I am new to Twilio Flex and want to customize the color of the dot showing the agent's availability if he is online or offline. Here, is the image of the card showing the dot which I want to customize: User Card I tried taking some references from…
Pushparajsinh Parmar
  • 1
  • 1
0
votes
1 answer

Hello, Did anyone already built a plugin using V2.0 Flex-project-template?

I am already done with all the steps mentioned here - https://github.com/twilio-professional-services/flex-project-template. However, i need some guidance or the examples on how to use and call the pre-built and custom functions/actions in…
sunilkumar t
  • 1
0
votes
0 answers

using Twilio Flex insights data with Power BI

Since the Power BI connector for Twilio was deprecated back in JAN 2023, I do not see a clear way to link these 2 platforms so that I can leverage my personal CRM data with flex insights. However it does not have any interesting info about…
Davies Clarke
  • 1
0
votes
1 answer

How to access the message from a MessageListItem / Message bubble?

I need to access each message in a twillo agents chat to check if any of them are a link, if so I will render a component. I tried using flex.MessageListItem.Bubble.Content.message but I think I am using it wrong.
Aaeron
  • 23
  • 4
0
votes
1 answer

For the Twilio Action - SendMessage, Where can i find the `conversationSid` ? This is to respond to an existing webchat

I have a basic twilio-flex 2.0 setup in my local. I have a plugin which basically renders a button. I am responding to a "customer" message which pops up in my list. I have a the button's "onClick" implemented to send a pretyped message , I am…
velapanur
  • 307
  • 3
  • 5
  • 19
1 2 3
…
9 10